In several countries, university purposes and functions are being renegotiated as governments insist on a certain kind of "product" and careful measures of university "productivity." Identifies immediate consequences for university culture, particularly displacement of academic leadership by a culture of "management." Argues that the university is…

Argues that, as library roles change, providing access to information resources is becoming more important than acquisition of library resources and that libraries should be evaluated based upon what they actually do. Access and performance measures are proposed to supplement the statistics collected by the Association of Research Libraries. (30…

This paper provides a synthesis of the literature on the role of benchmarking, with a focus on its use in the public sector. Benchmarking is discussed in the context of quality systems, of which it is an important component. The paper describes the basic types of benchmarking, pertinent research about its application in the public sector, the…

Schools are not what they used to be because our society is not what it used to be. The articles appearing here discuss ways that schools can supply future societal need. The articles include: (1) "The Educational Quality Improvement Process Model" (David G. Burgess); (2) "Total Quality Management: How It Works in Schools"…