Literature on faculty relationships with new students (freshmen and transfers) as it relates to orientation programs is reviewed, and an experimental Brigham Young freshman mentoring program and its outcomes are discussed. Short-range goals were achieved, students were positively influenced, and program continuance was supported. (MSE)

The Educational Services Process Model described in this guide is made up of six interactive and interdependent elements functionally related to the common goal of student success. After part I traces the evolution of student services in the community college, part II presents 10 assumptions for planning, highlighting the need for staff…