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Ellinger, Alexander E.; Elmadag, Ayse Banu; Ellinger, Andrea D. – Human Resource Development Quarterly, 2007
Firms with the ability to provide superior customer service can accrue significant competitive advantage and research suggests that frontline service employees' (FLSEs) actions have a considerable influence on the success of service operations. Yet, the high level of customer defections consistently attributed to poor and indifferent service…
Descriptors: Job Performance, Human Resources, Labor Force Development, Service Occupations
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Rusch, Frank R.; Hughes, Carolyn – Journal of Applied Behavior Analysis, 1989
This review defines supported employment, presents a rationale for it, describes four types of placement models, outlines supported employment program components, and analyzes effectiveness and populations served. The contributions of applied behavior analysis to supported employment are examined. (JDD)
Descriptors: Adults, Behavioral Science Research, Disabilities, Employment Programs
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Strong, Carol J.; Shaver, James P. – American Annals of the Deaf, 1991
This review of 12 research reports on modifying attitudes toward persons with hearing impairments found mixed study results and poor study quality but concluded that properly structured contact showed the most promise as an intervention to improve attitudes. (DB)
Descriptors: Attitude Change, Attitudes toward Disabilities, Behavioral Science Research, Disability Discrimination
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Carroll, Leslie A.; And Others – Education and Treatment of Children, 1992
Home-based and school-based programs that have presented sexual abuse prevention information through films, theatrical presentations, books, lectures, and behavioral skills training are evaluated. Results of program evaluations have shown that behavioral skills training packages are the most effective method of teaching self-protection skills and…
Descriptors: Behavior Modification, Behavioral Science Research, Child Abuse, Prevention
Gillis, H. L. Lee; Thomsen, Donna – 1996
In 1992, a review of research in adventure therapy offered a perspective that utilized work in psychotherapy as a lens to view the current state of the field. From that review, recommendations were made to gain respect within the field of traditional mental health. This update examines the 1992 recommendations and updates them based on recent…
Descriptors: Adventure Education, Behavioral Science Research, Credibility, Interprofessional Relationship
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Maag, John W. – Behavioral Disorders, 2006
Teaching social skills to students with emotional and behavioral disorders (EBD) has become an accepted practice. Literally hundreds of social skills training (SST) efficacy studies for students with EBD appear in the literature. As a result, many authors have published both narrative and meta-analytic reviews of the literature. Reviews have…
Descriptors: Literature Reviews, Interpersonal Competence, Behavior Disorders, Emotional Disturbances
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Ollendick, Thomas H.; King, Neville J. – Psychology in the Schools, 1999
Reviews basic principles and practices of child behavioral assessment. Examines the effects of cognitive-behavioral interventions in the treatment of school refusal. Concludes that these interventions can be enhanced by a prescriptive treatment approach in which assessment information is used to tailor treatment to the specified problem of a given…
Descriptors: Attendance, Behavior Modification, Behavioral Science Research, Cognitive Restructuring
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Oden, Sherri – Child and Youth Services, 1982
Evaluates the effectiveness of social skills training methods specifically designed to enhance children's peer relationships. Discusses "coaching" methods on the basis of a small scale survey of social skills training procedures in use at social service agencies, guidance centers, hospitals, and clinical settings. (Author/AOS)
Descriptors: Behavior Modification, Behavior Problems, Behavioral Science Research, Children
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Connor, Michael – Educational Psychology in Practice, 2003
This article reviews relevant literature and methodological issues concerning home-based intensive behavioural programmes (Lovaas). It describes, via an examination of case work, the dilemmas presented when a local education authority is asked to fund programmes. Suggestions for review procedures are offered.
Descriptors: Autism, Literature Reviews, Case Studies, Program Descriptions