Studies indicate that Augmented Reality (AR) is quickly becoming an effective technology for training programs. This systematic literature review (SLR) aims to screen works published on AR for corporate training. We describe AR training applications, discuss current challenges, literature gaps, opportunities, and tendencies of corporate AR…

Purpose: The purpose of this study is to highlight the role of individual and training design factors on training transfer. Design/methodology/approach: A review of the literature is conducted, and this review highlights a dual role of perceived content validity in the form of increasing self-efficacy and the role of trainees' reaction. The study…

Firms with the ability to provide superior customer service can accrue significant competitive advantage and research suggests that frontline service employees' (FLSEs) actions have a considerable influence on the success of service operations. Yet, the high level of customer defections consistently attributed to poor and indifferent service…

This report presents a review of studies and articles on employer-sponsored training in Canada. The authors reviewed documentation that used data from the Workplace and Employee Survey (WES) and offer a synthesis of the current state of knowledge. The report looks alternately at issues pertaining to determinants of training from the employer and…

The Ford Service School was a program established by the Ford Motor Company to train a small core of highly educated, well-connected men to set up the most important automotive empire in Latin America. This core group was crucial in setting up sales branches and assembly plants in foreign markets. (NQA)

Discusses the changing nature of vocational education in the community college, offers models and strategies for organizing and delivering vocational education, and presents evidence on program effectiveness and outcomes associated with student participation. Notes that for some vocational education approaches--for example, tech prep--little is…

Describes and evaluates costs of hardware, software, training, and maintenance for computer assisted instruction (CAI) as they relate to total system cost. An example of an educational system provides an illustration of CAI cost analysis. Future developments, cost effectiveness, affordability, and applications in public and private environments…

Recent Australian research provides a solid body of evidence that training investments can yield very high levels of returns for firms across a range of sectors. It highlights these important factors about returns on investment (ROI): ROI come in many forms; immediate ROI are highest when training is highly focused; measuring ROI is not always…