Firms with the ability to provide superior customer service can accrue significant competitive advantage and research suggests that frontline service employees' (FLSEs) actions have a considerable influence on the success of service operations. Yet, the high level of customer defections consistently attributed to poor and indifferent service…

This study argues for the use of public service employment (PSE) as a portion of an anti-recessionary fiscal policy package to include public works and tax cuts. Keynesian economics, deficit spending in this case, serves as the study's underpinnings. Chapter 1 reviews public service employment's current low status as an anti-recessionary measure.…

The Job Training Partnership Act (JTPA), a bill designed to replace the Comprehensive Employment and Training Act (CETA), enlarges the role of state governments and private industry in federal job training programs, imposes sanctions based on performance standards, limits stipends and supportive services, creates a new program of retraining for…