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Download full textPalmer, Kristi L.; Anderson, Stephen A.; Sabatelli, Ronald M. – Afterschool Matters, 2009
While research on program effectiveness offers ample evidence that afterschool programs can benefit young people in a variety of ways, this same body of research demonstrates that not all programs are equally effective (Granger, 2008). Some programs show positive results in many or all major outcome categories. Other programs are associated with…
Descriptors: After School Programs, Program Effectiveness, Educational Quality, Youth Programs
Peer reviewedBrown, Janet Dagenais – College and Research Libraries, 1994
Discusses how to improve library reference service, especially the effective delivery of accurate answers, based on a program at Wichita State University (Kansas) that used concepts of quality from business and organizational management. Topics addressed include customers and customer service, and methods of reference service evaluation. (Contains…
Descriptors: Business Administration, College Libraries, Evaluation Methods, Higher Education
Direct linkGreen, Joe A.; Foley, Phyllis A. – New Directions for Community Colleges, 1997
Describes quality models that community colleges have adopted to improve program effectiveness and customer service, focusing on the use of these models in career development. Discusses exemplary college programs that focus on quality, teamwork and participatory management, and service to students as their prime customers. (AJL)
Descriptors: Career Development, Career Guidance, Community Colleges, Counselors
Peer reviewedAluri, Rao – RQ, 1993
Discusses the evaluation of library reference service; examines problems with past evaluations, including the lack of long-term planning and a systems perspective; and suggests a method for continuously monitoring and improving reference service using quality improvement tools such as checklists, cause and effect diagrams, Pareto charts, and…
Descriptors: Charts, Check Lists, Diagrams, Evaluation Methods
Organisation for Economic Cooperation and Development, Paris (France). – 2002
Denmark's career guidance system and policies were evaluated. The review team met with policymakers and guidance practitioners in the public and private sectors, analyzed data from a national questionnaire, and reviewed pertinent documentation. The evaluation focused on the following areas: coordinating mechanisms; the role of Denmark's National…
Descriptors: Access to Information, Adult Programs, Career Education, Career Guidance
Organisation for Economic Cooperation and Development, Paris (France). – 2002
Germany's career guidance system and policies were evaluated. Data were collected through meetings with policymakers and guidance practitioners in the public and private sectors, an analysis of data from a national questionnaire, and a review of pertinent documentation. The evaluation focused on the following areas: reviewing the role of Germany's…
Descriptors: Access to Information, Adult Programs, Agency Role, Career Education
