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Scott, Richard M. – New Directions for Student Services, 1996
Explores the idea of quality, what it means to educators (student affairs professionals in particular), and the role assessment plays in measuring quality. Examines how assessment is used within Total Quality Management to measure quality from a customer perspective; compares such assessments to traditional evaluative methods. (RJM)
Descriptors: College Administration, Evaluation Methods, Evaluation Utilization, Higher Education
Reed, Linda – 1981
The Research and Development Exchange (RDx) is a network of regional educational laboratories and university-based research and development centers working to support state and local school improvement efforts. Initiated by the National Institute of Education in 1976, the RDx is composed of eight Regional Exchanges and four central support…
Descriptors: Accountability, Educational Assessment, Educational Improvement, Educational Practices