There has been longstanding debate about whether the level of complexity of questions received at reference desks and via online chat services requires a librarian's expertise. Continued decreases in the number and complexity of reference questions have all but ended the debate; many academic libraries no longer staff service points with…

Identifies deficiencies in reference services offered by archives and examines factors preventing effective use of archival resources, including changing clientele, organization of collections based on the principle of provenance, and the uniqueness of archival collections. Suggestions for improving public service, including user studies and…

A study of S. R. Ranganathan's theory of reference service is undertaken by using an historical methodology. It was evident from the literature review that Ranganathan had established that reference service was the most important work and served as the hub of all library practices. There were six factors that were repeatedly considered by…

This paper reviews the progress made so far in the development and use of expert systems for library and information services in the areas of online information retrieval, including gateway software and intelligent front-ends; cataloging, including bibliographic utilities and machine-aided cataloging; abstracting; reference work; and indexing and…

Reviews the research and commentary on individuals' questions and specific reference queries that characterize two general approaches in librarianship and other disciplines: question itself as phenomenon of questioner's behavior, linguistic performance, or cognitive state; interaction between question and answer focusing on appropriateness of…

Develops a comprehensive, unified, explanatory theory of librarianship by first making an analogy to the unification of the fundamental forces of nature. Topics include dependent and independent variables; publishing; acquisitions; classification and organization of knowledge; storage, preservation, and collection management; collections; and…

Examines major issues and trends in serials management represented in the literature published during 1990. Topics covered include the pricing crisis; publishing and scholarly communication; cancellation projects; technological developments and alternatives to print; claiming and replacement activities; acquisitions and collection development;…

This theme issue presents nine articles that describe the availability of various types of computer software for use by patrons in academic, public, school, and special libraries. Topics discussed include selection and evaluation, cataloging and classification, physical access including circulation, copyright and other legal considerations,…