Arguments and research studies examining whether people prefer arbitration or mediation to resolve a conflict between disputing parties are discussed, critiqued, and compared. In both mediation and arbitration a presumably neutral third party is involved, along with disputants, as an element of the dispute-resolution process. Mediation and…

During the past 15 years, most studies dealing with communication and conflict in organizational settings have used a bargaining context while integrating assumptions from game theory, information processing, developmental approaches, and systems theory into their research designs. These studies also reflect four communication topic areas,…

A search of the literature was made on the effectiveness of recruitment and selection procedures for identifying and retaining administrators and school staff who are effective in managing student conflict and alienation. A classification scheme devised to fit approaches to school discipline within a theoretical framework includes (1) the…