Discusses the inability of the standard Boolean logic model of information retrieval to deal effectively with the inherent fallibility of retrieval decisions. Recent advances in information retrieval research are reviewed, and their practical potential for overcoming the deficiencies of the Boolean model is examined. (45 references) (Author/CLB)

Reviews developments and products in the information industry that are aimed at the end user and identifies impediments to end user searching that may explain why end user access has not supported these products. Suggestions for overcoming these impediments are offered. (eight references) (CLB)