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Communication Strategies | 1 |
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Williams, Kristine; Kemper, Susan; Hummert, Mary Lee – Gerontologist, 2003
Evaluates a brief educational program designed to increase staff awareness of intergenerational speech modifications, such as elderspeak and strategies to enhance communication. After the training, Certified Nursing Assistants reduced their use of elderspeak including terms of endearment, inappropriate collective pronouns, and shortened sentence…
Descriptors: Communication Strategies, Interpersonal Communication, Nursing Homes, Older Adults