Examines expert system shells and the role a microcomputer-based expert system can play as an intelligent job aid. Characteristics of traditional and automated job aids techniques are described, and the role of instructional designers in developing expert systems within organizations is discussed. (Author/LRW)

This summary of methods for improving the user-computer interface is based on a review of the pertinent literature. Requirements of the personal computer user are identified and contrasted with computer designer perspectives towards the user. The user's psychological needs are described, so that the design of the user-computer interface may be…

Discussion of the human-technology interface highlights computer technology in relation to the management of open and distance learning for adults. Examples from higher education and continuing education in Australia are presented, and design considerations for technology-based delivery systems for adults are suggested. (13 references) (LRW)

Research in human computer interaction and instructional design can provide insights into effective methods for training microcomputer users. Suggestions include utilizing error recognition and recovery, development of mental models, simplification of documentation, and using cognitive approaches that allow transfer of knowledge to new situations.…