Outreach programs remain essential in fostering the use of library collections and services. A review of one hundred seventy-four papers on academic library outreach from 2008 to January 2019 highlighted the popularity of these programs during this period as well as the identification of five themes. These themes point to the importance of library…

Reviews research and writing on reference services in archives. Topics discussed include user studies of archives; the accuracy and efficiency of archival reference; the impact of technology on research in archives; interaction between researchers and reference archivists; and research needs in archival reference. (48 references) (LRW)

The first of 2 articles on use of telecommunications in secondary schools uses a table to present brief descriptions, benefits, problems, and recommendations of 45 studies on use of online databases and computer-mediated communication. Overall trends and considerations for organizing educationally effective use of these technologies are…

Review of literature describing use of Research Libraries Information Network (RLIN) in reference service shows that, although most authors ably describe RLIN's potential, very few have tested this potential in any meaningful way. It is suggested these impressions of usefulness do not justify expense of RLIN's use in reference service. (MBR)

Based on a review of the literature, this discussion addresses such key aspects of the librarian's changing role in the online search process as the reference interview, online search evaluation, user training, and information service management. Future trends are noted, and 43 references are listed. (EJS)

This annotated bibliography of materials dealing with the evaluation of library reference services is arranged by category including literature success, quality, and accuracy of answers; cost and task analysis; interviews and communication; classification of reference questions; reference collections; staff availability; use and nonuse of…

Discusses the accuracy of reference service in libraries as measured by evaluating answers that reference librarians give to factual questions. More than 30 reference accuracy studies are analyzed, variables explored in each study are examined, further research needs are described, and suggestions for improving service quality for reference…

A survey of over 200 academic, public, and special libraries in 13 selected states was conducted in the fall of 1979 to provide a state of the art report on online or computerized reference services. Libraries were selected from states which had demonstrated leadership in networking, and data were sought in four areas: (1) users of online…

Reference materials used by librarians responding to reference requests and by patrons at the Iowa State University Library were analyzed to determine which subject areas of the collection received greatest use, and whether subject areas and types of materials used by librarians differed from those used by patrons. (19 references) (MES)

This study focused on how CD-ROM systems were being used in a college library and training users had received or assistance they required. Patrons completed surveys and librarians logged assistance requests to determine the level of assistance needed for CD-ROM workstations. Results showed most patrons need assistance from librarians even for…

This study investigated the usefulness of end user systems to library and information science students. Seventeen volunteers were offered free searching on BRS/After Dark and DIALOG's Knowledge Index. The search itself, postsearch questionnaire, and completed research papers were analyzed for databases used, cost and time online, and precision.…

Presents an Intelligent Negotiating Neural Network Design Model for solving the problem of poor information retrieval in subject searches of online catalogs. The purpose of the network, its architecture, and three different sessions of the user interface are described. Nineteen figures showing screens of the three sessions are appended. (Contains…

Reports findings of a Statistics Task Force investigation at New York University's Bobst Library, which reviewed the collection and publication of statistics and data related to library reference and information services and use of resources, and developed a framework for inclusions, definitions, procedures, and policies for data collection and…

Describes preliminary results of a study that examined the effect of individual differences on the use of CD-ROM databases by novice undergraduate users. Factors considered include age, sex, native language, major, computer literacy, computer affinity, personality traits, learning style, visual ability, and perceived usefulness of the system. A…