The "Best of the Literature" column is intended to keep librarians, administrators, and staff up to date with the most recent, relevant, and useful literature of the field. In the last few years, students of color across the nation have spoken out about their experiences of racism and racial microaggressions on their campuses. They have…

College students are accessing virtual libraries whether they are on campus or learning from a distance. Academic institutions serving virtual patrons must remain focused on meeting the needs of those library users by continually examining their preferences, their searching behavior, and the information they seek. The purpose of this research was…

This article explores the questions to what extent educational research addresses library use in education and how the library can contribute to intercultural education. The focus is primarily on elementary education in Europe. Analysis of research publications was based on searches for peer-reviewed journals in international databases, literary…

This article reports on a content analysis of research articles focusing on library services in distance education published between 1999 and 2009. The study identified 472 articles on the topic and analyzed the citations, abstracts, and indexing to determine major topics, issues, and trends discussed; methodologies used; and major journals…

Presents ideas for public library family programs and discusses some of the advantages and disadvantages of including parents in the programs. (MES)

Description of the planning and implementation of a microcomputer-based local area network in the Northbrook (Illinois) Public Library highlights: (1) applying for a grant; (2) network design; (3) the bidding process; (4) installation; (5) implementing the network; and (6) problems and cautions. (MES)

This article enumerates factors which created demand for fee-based information service (commercial databases, competition for proprietary information in business world, effectiveness of librarians) and relates experiences at two public libraries. Sources of business, value of advertising, techniques of selling, and hiring and deployment of staff…

This essay arguing for retention of sophisticated reference-desk service as separate from library instruction notes brief history of relationship and two fundamental reasons for separation: a "one-shot" lecture could not cover every tool useful for research needs of each individual student; and not all patrons are experiencing library instruction.…

Reviews demographic and health data on older Americans and describes services at the Topeka Public Library that are targeted to serve adults aged 75 and older, including selection and delivery of books to shut-ins and nursing homes, materials and information for the visually handicapped, and special programing. (8 references) (MES)

Presents standards for reference services developed by the Suburban Library System (Illinois) and discusses the effects of the standards on youth services. Standards for a written reference plan, reference staff, reference sources, and evaluation are included. (11 references) (MES)

Examines the implications for children's library services of changes in family life and structure over the past 10 years. Library clientele, materials, hours, location, interior design, and services offered are discussed. (MES)

Discusses the determinants of the quality of library services, the difficulties involved in attempting to measure quality, and the need for the profession to explore methods to improve library service quality. (CLB)

Discusses the role of the librarian in child abuse prevention, including the identification of high risk situations, provision of appropriate literature and support group information, and acting as a role model. An annotated bibliography of books for children and young adults in families at risk is provided. (8 references) (CLB)

Discusses emerging roles for the library and librarian, including services in the following areas: (1) special collection management and reference; (2) information systems; (3) expert systems; (4) electronic publishing; (5) telecommunications networking; and (6) computer support. The technologies of artificial intelligence, graphic imaging,…

Describes a model which uses patron arrival rate, length of time on the terminal, and library service policies to determine the minimum number of terminals needed. The model is then used to compare the effects of various service policies on the minimum number of terminals. (CLB)