Identifies attributes that directors of the academic libraries in the Association of Research Libraries (ARL) need. Present-day directors must possess a wide variety of attributes and are less likely to remain in the same position for as long as their predecessors did. With the aging population of academic librarians, matching the right individual…

Using the Delphi technique, this paper continues to develop a set of attributes that Association of Research Libraries directors of today and the near future will need to possess. The questions remaining are: How does the list of attributes change in other organizational settings? and Where can each attribute best be acquired? (Author/AEF)

Libraries assume a significant financial obligation in the provision of government publications and products. The Government Printing Office (GPO) service roles, service pledges, and depository library service roles are discussed. The GPO's Superintendent of Documents (SUDOCS), an electronic depository program, will place a significant financial…

Reports results of unobtrusive testing of reference service (asking reference questions of library staff who are unaware of being evaluated) in government documents and central reference areas of 26 U.S. libraries. Accuracy of answers, interview and search process duration, referral, and use of catalog and technology are highlighted. (12…

The first article summarizes the findings of four studies which used unobtrusive testing techniques to evaluate library reference services. The validity of this testing method and the conclusions reached are discussed, and suggestions are made for improving reference services in five related articles. (CLB)

Highlights data from unobtrusive exploratory study related to referral process of reference questions posed at academic depository libraries. Related literature is reviewed, followed by discussions of assumptions related to referral process, implications of study findings, recommendations to improve quality of referral services, and research…

Describes a study which linked the misconduct of proposing, performing, and reporting academic research to librarians' perceptions of service quality; explores implications of fraud for library collections and information services; and discusses factors meriting further research. Tables present examples of sources in which those implicated in…

Discusses collection development for government publications and encourages many libraries to acquire and retain only the more frequently needed source material. (Author)

This examination of the literature that discusses technological applications for the collections and services of depository libraries identifies areas treated in the literature and topics for further writing and research. (Author/CLB)

Briefly describes fundamental problems with library reference service based on the findings of 20 separate studies using unobtrusive tests. An emphasis on quality of service, realistic goals, and effective managerial strategies are identified as possible resolutions of these problems. (CLB)

Examines the concept of service quality in libraries. Highlights include assessment; service quality versus user satisfaction; measuring service quality, including SERVQUAL; planning; experiences at Texas A& M University in cooperation with ARL (Association of Research Libraries) that resulted in LibQUAL+; and conceptual issues. (Contains 54…

Analyzes aspects of proposed federal legislation which is attempting to reform portions of Title 44, "United States Code". Senate bill S.2288 charges the Government Printing Office (GPO) with responsibility for government printing, procurement, and dissemination. Includes a definition of government publication, GPO's depository-library…

Examines questions related to service quality, satisfaction, and outcomes assessment in academic libraries. Relates the literature of library and information science to each concept, identifies major research methodologies used, and offers suggestions for future research. (Contains 65 references.) (Author/LRW)

Reports on the method and findings of a study which used unobtrusive testing to measure the accuracy and efficiency of search strategies by library personnel when dealing with the technical report literature. A copy of the test questions used in this study is appended. (CLB)

Results of this examination of the information needs and gathering behavior of social scientists, especially historians, suggests that existing library and information services may be based on a misunderstanding of their needs. Factors that need to be studied are identified, and research models are suggested. (CLB)