This study aims to evaluate the effectiveness and potential utility of using machine learning and natural language processing techniques to develop models that can reliably predict the relative difficulty of incoming chat reference questions. Using a relatively large sample size of chat transcripts (N = 15,690), an empirical experimental design…

The concept of embedded librarians is a way for academic librarians to be intentionally and strategically inserted in the learning and teaching process through a variety of initiatives. In a mid-size university, in order to better address the research and curricular needs of students and faculty members, librarians became more intentional about…

Graduate students lament the need to achieve the proficiency necessary to competently search multiple databases for their research assignments, regularly eschewing these sources in favor of Google Scholar or some other search engine. The author conducted an anonymous survey investigating graduate student knowledge or awareness of the open-access…

Database trials do not often garner a lot of feedback. Using community-organizing techniques can not only potentially increase the amount of feedback received but also deepen the relationship between the librarian and his or her constituent group. This is a case study of the use of community-organizing techniques in a series of database trials for…

In the spring of 2015, 14 faculty members in social science or in science, technology, engineering, and mathematics (STEM) spoke with a working group from the University of Kansas (KU) Libraries regarding their research needs and challenges. Their responses highlighted a dynamic research environment in which individual researchers desire to…

Often associated with online learning, instructional design is a process utilized in efficiently designing training and instruction to help ensure effectiveness. Typically, the instructional systems design (ISD) process uses a team-based approach, consisting of an instructor, a facilitator, a designer and a subject matter expert. Although library…

After providing access to over 100 video interviews conducted by a professor with notable entertainers and personalities from film through an institutional repository, an experiment was conducted to discover whether a larger audience could be gained by adding a subset of 32 of these videos to YouTube. The results, over 400,000 views, indicate that…

Approximately five years ago, the library at Emporia State University started a laptop lending service to provide laptops for use in the library. The program has been highly successful. In the last few years, some modifications were made to the program, and netbooks were added. In this article, the authors will explore laptop programs in a variety…

This article describes how and why the Library 101 Project was created and the lessons that the developers learned out of this project. The Library 101 is a project that challenges librarians to revise the paradigm of "basic" library services in order to remain relevant in this technology-driven world. It was developed by Michael Porter,…

Institutional archives have always provided a sense of history and unity for most universities. This is especially emphasized for the Kansas State University at Salina photographic collection. The school has gone through four different name changes in the last fifty years and the library has amassed an overwhelming assortment of photographs…

When the electronic resource management system (ERM) at Kansas State University Libraries suffered a horrible data loss, the "contract db" presented a challenge for the librarians responsible for electronic resources. It was a decent data repository, but it had no ability to manage the tangled process of licensing, acquiring, activating,…

In this article, the author, a technology consultant for the Northeast Kansas Library System (NEKLS), shares the story of how the Kansas Library on the Web (KLOW) program was created. KLOW's story begins with the initial startup fund finding and the enthusiasm of the six pilot libraries. The middle of the story has to do with building a flexible,…

Dennis Wilson is a patient and persistent man. After three years of observation, data gathering, extensive discussion, and presentations, he reorganized his collection development team into seven members. Before, the work was distributed among 75 people. Wilson's motivation? The need to get products to patrons "as soon as possible." The…

Kimberly Martin is just 30, but she's been reinventing the Bonner Springs City Library since late 1998, even before she earned her library degree. Some 20 minutes west of Kansas City, Bonner Springs is a small town (service population around 10,000) in a bustling metropolitan area. Martin's goal is to provide service on a par with the larger…

Reports on 1996 library programs, activities, and information policy: American Library Association's responses to President Clinton's "America Reads" program, the Telecommunications Act of 1996, and the Communications Decency Act; Family Friendly Libraries; certification for Kansas media specialists; federal funding of libraries; the…