This third in five-lesson tutorial on library evaluation focuses on three measures of reference effectiveness in terms of users' experience: total number of reference questions received, proportion of answers provided to inquiries received, and accuracy with which questions are answered. Four required and suggested readings and four references are…

This fourth installment in five-lesson tutorial on library evaluation focuses on evaluation of library programs (short-lived activities designed to meet specific needs). Highlights include seven steps in planning cycle and sample programs (reducing library noise, long-term effects of library-use instruction). Five required and suggested readings…

Outlines the design, objectives, and evaluation of an introductory Internet workshop offered with library instruction classes in an electronic classroom at Queens University (Kingston, Ontario, Canada). Presents teaching tips and frequently-asked questions. The Internet primer handouts are appended. (AEF)

Discusses the need for providing adequate bibliographic instruction in academic libraries to deaf and hearing-impaired students. Highlights include a legislative background; library staff training; instruction for groups, individuals, and faculty; written library materials; and equipment. A student guide to the NTID (National Technical Institute…

This packet of materials includes an article, "Development of a Self-Guided Audiocassette Tour at a Large Academic Research Library: Preliminary Report," which originally appeared in the Summer 1986 issue of "Research Strategies," and the scripts for self-guided audiocassette tours of the main and undergraduate libraries at the…