Discusses the need for strategic planning in university libraries and describes the planning process, based on experiences at Brown University. Explains the role of task forces that were formed to address six main issues: service to users, collections, educational role, technology, staff development, and facilities and space. (LRW)

Examines the purpose for using historical costs in library financial records. Discusses the difference between spending money and losing resources. Describes how financial record systems operate and the ways in which accounting treats classes of expenditures. Uses the example of a bookmobile. (AEF)

Presents issues from a debate about interlibrary loan (ILL) policies and the use of union lists on the OCLC (Online Computer Library Center) ILL subsystem. Highlights include library funding, costs of maintaining serials holdings on a utility, borrowing procedures, quality service, workload leveling, staffing, and problems with OCLC system…

This study counted managers of academic, public, and special libraries to determine the number of managers by gender. Findings indicate male managers outnumber females in large public libraries and large/medium-large academic libraries; however, the overall numbers give females a three-to-one advantage in management. (AEF)

Explains the concept of an information commons in academic libraries which provides a public computing center with both library and computing support, focusing on staffing, and describes the transition at the University of Southern California library from separate reference and software consulting desks to a fully integrated model of services.…

Compares and contrasts the experiences and perceived roles of librarians and architects in the library-design processes of recently completed branch public libraries in three library systems in the Greater Vancouver area of British Columbia. Discusses the project team, site selection, architect selection, library interiors, and information…

Describes the seven library buildings named as winners by the American Institute of Architects (AIA) and the American Library Association (ALA) that include four new facilities, one conversion of a warehouse building to library use, and two renovations. Public, school, and university libraries are included. (LRW)

Presents three articles that discuss customer service in libraries, with a focus on planning for service management, a customer service program for library staff, and a quality improvement process. Highlights include developing and implementing service strategies, dealing with requests, redefining work relationships, coworkers as customers,…

Discusses pertinent issues with an urban public library director, including recent financial, demographic, and technological changes; developing partnerships within the community; service philosophy; communication with staff; and fundraising concerns, including management skills. (LRW)

Examines how library managers can work with staff to make change initiatives more successful, based on cooperative planning experiences at Duke University Library. Focuses on (1) what the worker wants; (2) barriers to workers getting what they want; (3) technology's liberating influence; and (4) recommendations/predictions. (AEF)

Explains the principles and mechanics of double-entry bookkeeping as a part of the accounting cycle to produce a functioning set of accounting records. Suggests that libraries need to have accurate and timely information about their spending to gain financial control and protect against fraud and abuse. (LRW)

The Malcolm Baldrige National Quality Award (MBNQA) for quality programs has seven categories against which organizations are evaluated (leadership, information and analysis, strategic/operational quality planning, human resources, process management, quality/performance results, customer/student satisfaction). A preliminary quality-assessment…

Conflict management theory is illustrated in a series of hypothetical scenarios, typical of library situations. Each scenario is discussed in terms of a specific management theory and the theories are transposed into useful management tools by plotting each situation along relevant axes. (Author/AEF)

Explores what the library profession can learn from indigenous peoples. Highlights include cooperation, decision making, improving management, using workplace stories to provide reinforcement for success, generosity in service principles, patience, developing information networks, and diversity. (AEF)

Describes a project conducted by the Texas Tech University Library to review support staff positions, which led to salary increases, and an upgrade of one-third of the positions. Highlights include six examples of competencies required of support staff; six steps in the review process; and the position description questionnaire appended. (four…