Describes "builds" and "filters," two simple forms to interactive media that the viewer can control to reveal new layers of information and that often save resources by replacing many separate graphics. (SR)

Argues that technical communicators should have a working definition of icons, know when to use them, and understand some of the problems inherent in icon design. Recommends using a workable icon classification system and adhering to some practical design guidelines. (SR)

Discusses how advancements in computer graphics technology, especially hypermedia, are changing the language of visual communication and defining multidimensional communication models that require new perspectives in information design. Suggests that an understanding of these new communication models can be enhanced by examining works of…

Suggests that, when creating graphics files for documents in a Standard Generalized Markup Language (SGML) environment, technical writers should consider the differences between bitmapped and vector file formats; be familiar with available file formats; determine which graphics format best meets the needs; and incorporate the graphic into the SGML…

Follows the decision-making process for an embedded help solution to replace a help system that had trained users not to use it. Discusses solutions for implementing embedded help. Considers how to design a solution that not only lures users back to the user assistance, but also encourages users to learn more about the product. (SG)

Examines the effects of pictures (screen captures and input devices) on documentation for older novice computer users (aged 26 to 69 years). Argues that screen captures help reduce memory load and support visual scanning for older users. Finds no support for the prediction that the presence of pictures would make some manuals more effective than…