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When TQM Goes Nowhere.
Chang, Richard Y. – Training and Development, 1993
Discusses "excessive activity syndrome," the condition that exists when too many Total Quality Management (TQM) activities have been implemented and limited results have been achieved. Offers symptoms of EAS and suggests treatments. (JOW)
Descriptors: Program Effectiveness, Quality Control, Total Quality Management, Training
Train 700 People in Quality? No Problem.
Rothenberg, Richard G.; Drye, Tom R. – Training and Development, 1991
Lessons learned by two neophyte trainers in a corporate quality improvement program include (1) the importance of team training; (2) training across levels, mixing different departments and responsibilities; and (3) concreteness and small group instruction. (SK)
Descriptors: Corporate Education, Job Performance, Quality Control, Trainers
Training Delivers Results to Federal Express.
Galagan, Patricia A. – Training and Development, 1991
Federal Express uses Service Quality Indicators to measure customer satisfaction and innovative training methods such as an interactive video network, pay-for-performance/pay-for-knowledge, and a Leadership Evaluation and Awareness Process. (SK)
Descriptors: Corporate Education, Management Development, Quality Control, Service Occupations
Benchmarking HRD.
Ford, Donald J. – Training and Development, 1993
Discusses benchmarking, the continuous process of measuring one's products, services, and practices against those recognized as leaders in that field to identify areas for improvement. Examines ways in which benchmarking can benefit human resources functions. (JOW)
Descriptors: Adult Education, Benchmarking, Case Studies, Human Resources
Building a Leadership Foundation for Quality.
Cocheu, Ted – Training and Development, 1993
Executives do not always fully understand or support quality improvement initiatives. A four-step model for guiding human resource development practitioners in educating executives about quality involves establishing a quality position; a shared vision; a quality management system; and goals, strategy, and plan. (JOW)
Descriptors: Adult Education, Corporate Education, Management Development, Quality Control
Training with Quality.
Cocheu, Ted – Training and Development, 1992
Training must be preceded by a well-articulated quality strategy and must be designed to facilitate its implementation. Each phase of the training curriculum should build on the preceding phase so that people will have the knowledge and skills they need when they need them. (JOW)
Descriptors: Adult Education, Corporate Education, Program Improvement, Quality Control
HRD & Quality: The Chicken or the Egg?
Ferketish, B. Jean; Hayden, John W. – Training and Development, 1992
Total Quality Management is not a fad. Human resource development must be aligned with the culture of continuous improvement to make it work. Changes may be necessary in hiring, promotion, and performance appraisal. (SK)
Descriptors: Human Resources, Job Performance, Organizational Change, Personnel Evaluation
The 10 Dimensions of Employee Involvement.
Magjuka, Richard J. – Training and Development, 1993
A survey of 923 employee involvement programs (57%) yielded 10 themes: range of problem content, team staffing, team membership status, team resources, training practices, information access, financial rewards, performance management systems, goal-setting structures, and roles of job supervisors. (JOW)
Descriptors: Employer Employee Relationship, Organizational Development, Program Development, Quality Control