Citation management programs are tools used to organize references and to create citations and bibliographies. Libraries are often the central point for providing training and support in using these tools. To determine how we could improve our support and training services, we surveyed users to determine what software in being used, why they chose…

The automation of a library that basically aims at improving the management of the library's resources and increasing access to these same resources by users has caught on so well in the western world that virtually all academic libraries in that part of the world have automated most of their services. In Africa, however, several challenges are…

Defines electronic text centers as tools for digital collection development in the humanities and describes experiences at the University of Nebraska-Lincoln in developing an electronic text center. Considers staffing, standards for encoding and describing electronic texts, hardware and software selection, and partnerships with the University of…

Discussion of the project at RIT (Rochester Institute of Technology) that experimented with wireless technology focuses on the technical issues involved. Highlights include choosing a vendor; site survey; installing drops; preparing laptop computers that circulated; future issues; and a glossary of wireless terminology. (LRW)

Discussion of methodologies for libraries to use when selecting an integrated library system focuses on the benefits of using a Request for Proposal (RFP), based on experiences at the University of Rochester. A copy of the system vision statement which describes the purpose of the RFP is appended. (LRW)

Describes a strategy for selecting a delivery method for electronic resources based on experiences at the University of Nebraska-Lincoln. Considers local conditions, pricing, feature options, hardware costs, and network availability and presents a model for evaluating the decision based on dollar requirements and local issues. (Author/LRW)

With virtual library services increasing, public services librarians may find themselves with questions such as: What instant messaging services (IM) are available? Which IM service would best suit my patrons' needs? Which IM service best suits my library's technology profile? This column describes the features and functionality of major instant…

Over the last few years, there has been a wealth of materials written and presented on next-generation library catalogs. These next-generation interfaces strive to turn "standard" integrated library systems (ILSs) into more nimble and robust search platforms that offer more user-friendly 2.0 enhancements for users. Rather than abandoning…

Explains how to decide what type of computer to buy for a small academic library, based on software requirements, staff and patron use, and PC technology. Topics include the central processing unit; types of memory; storage devices; ports; multimedia capabilities; modems; operating systems; and monitors. (LRW)

Describes "Self-Serve Reserve", an electronic application developed at the library of Norwich University (Vermont) to handle reserve reading and be easy to use, reduce or eliminate the need for paper copies, deliver imaged documents, require modest start-up costs, and be scalable from a stand-alone workstation to network access.…

Discussion of technology integration in higher education focuses on an information technology project in a seminary setting that created a campus computer network, trained faculty and library staff in computer technology use and provided appropriate hardware and software, and created an endowment to support technology maintenance and updating.…

Discusses the implementation of Web-based online public access catalogs in academic libraries. Highlights include infrastructure issues, including the server, network issues, and desktop workstation issues; recommended minimal desktop configuration; reference services; staff training; cataloging and access; workflow of acquisition and processing;…

Online library services have been mostly available uniquely in English. To serve the diverse communities that uses library services, a growing number of libraries have been investigating the ins and outs of offering virtual reference in languages other than English. Developing this kind of service in languages spoken by various library user groups…

Discussion of Internet software and its use in libraries focuses on a software evaluation program at the undergraduate library at Southern Illinois University. Highlights include staff training for information technology, availability and selection of shareware and freeware, and an evaluation form for Internet software. (LRW)

Describes a pilot project at the University of Illinois at Urbana-Champaign reference and undergraduate libraries to test the feasibility of offering real-time online reference service via their Web site. Discusses software selection, policies and procedures, promotion and marketing, user interface, training and staffing, data collection, and…