Purpose: The need to enhance student support is evident in higher education (HE) curricula. In addition to the complications created by the COVID-19 pandemic, the current strategies used in academia are criticised for their lack of appropriate student support in HE. The study focused on the themes under Section 4 of the National Student Survey…

This conceptual paper makes the case that peer victimization should be considered a potentially traumatic event due to the similarities between peer victimization and trauma in terms of definition, outcomes, theoretical frameworks, and measurement. Furthermore, there is a trend to include peer victimization on surveys measuring adverse childhood…

Strategic enrollment management (SEM) initiatives benefit when SEM committees are inclusive and collaborative. When financial aid professionals are excluded, the risk that certain initiatives will fail increases, especially if those initiatives involve academic changes. Here, the authors explore the reasons financial aid offices and academic…

This paper describes the design and establishment of the first peer-staffed writing center in Thailand, including its inspiration, its planning, the tutor-training process, and its implementation up to and through the COVID-19 pandemic. As writing centers are relatively unknown in Southeast Asia, the writing center in focus was a fortunate…

This forum piece discusses the relevance of insights from the field of developmental education in terms of the disruption of face-to-face learning and the important implications on the notions of college readiness for those whose educational experiences have been altered unexpectedly. The concept of college readiness, now more than ever, should be…

Learning centers and academic support programs are often idealized entities campuses look to for student success, retention, and engagement. By untethering our thinking about program boundaries, identities, and alliances and radically reforming, we can generate interest, passion, and opportunities across campus. The force of redistributing…

This study identifies the successes and challenges associated with the addition of a nonlibrary service desk in a university library's learning commons. The authors wanted to know whether a training and service collaboration with an outside unit could reliably and efficiently connect students to the librarians, academic support services, and other…

For many educational organizations, ensuring students have a positive experience and feel cared for by their degree program faculty is necessary for recruitment and retention, which can be especially important in challenging doctoral programs. Making information easily accessible and up-todate on the website, including the necessary forms, is a…

In this case study, we use organizational development and change theory to look at how the University of Oklahoma (OU) has attended to the mathematical pathway leading to STEM fields. Using multiple sources of data, we are able to create an informative narrative that provides the particular context of the situation and in-depth picture of the…

Increasing international student enrollment has been a key priority for many institutions of higher education in the United States. Such recruitment efforts, however, are often carried out without much consideration for providing sufficient support services to these students once they arrive to campus. This article proposes a model for structuring…

Many adult education providers are developing career pathways (CP) programs, which are viewed as an important workforce development and poverty alleviation strategy in the Workforce Innovation and Opportunity Act, by state and local governments, and by private funders. Based on a three-year researcher-practitioner partnership, this paper uses…

Student success, faculty and university throughput, and the need for adequate and appropriate student support remain prevalent issues in the South African and global higher education sectors. Subsequently, the Faculty of Commerce, Law, and Management at a large South African university applied for Teaching and Development Grant funding in order to…

In this chapter, we describe efforts by growing number of colleges and universities to redesign academic programs and support services to create "guided pathways" designed to increase the rate at which students enter and complete a program of study.

Over the last 20 years or so, the popularity of animal-assisted literacy learning programs has gained momentum in schools and libraries around the world (Intermountain Therapy Animals, 2011). To date, such programs are currently running in four Canadian provinces and 43 U.S. states, as well as in Australia, the United Kingdom, Italy, and India…

Peer educators have a critical role to play in the delivery of a wide variety of important programs on college campuses. Nowhere is this more evident than in learning assistance programs. These programs, typically housed in a learning center or learning assistance office, include tutoring and mentoring and often take the form of individual and…