Resident directors (RDs) in Europe manage a university in a microcosm--overseeing academic affairs, student affairs, finances, facilities, human resources, legal issues, and health and safety. Literature on the RD role remains scarce, and we sought to fill this gap by examining the lived experiences of 22 RDs in Europe. Our phenomenological study…

Some institutions have sought to centralize the supports they give students by developing a center or office dedicated to international students, led by a director or manager overseeing international student support. However, these directors are also not given the resources needed to fully support international students. Our study focuses on the…

This study explores how mid-level administrators working in international student service centers make meaning of their roles and perceive the support their institutions provide. Utilizing critical discourse analysis and the theoretical framework of empowerment, this study reveals the social problems, power struggles, and avenues mid-level…