This paper introduces a Patron Counting and Analysis (PCA) system that leverages Wi-Fi-connection data to monitor space utilization and analyze visitor patterns in academic libraries. The PCA system offers real-time crowding information to the public and a comprehensive visitor analysis dashboard for library administrators. The system's…

Examines the use of chaos theory in modelling time series data generated by computer-mediated communication (CMC). Data generated by CMC discussion groups are examined for the presence of chaotic behavior and to assess the variance which can be accounted for by the deterministic mechanism. (Author/LRW)

Considers ways in which library services can be more proactive in today's networked-computer environment. Discusses how to find and use patterns of behavior, such as borrowing behavior and profiles of patrons' interests; making a CD-ROM with information describing the library's services and products; and reviving telephone reference. (LRW)