Michael Emslie argues that the time is right for youth work in Australia to be professionalised in line with other human service practices such as nursing, education and psychology. He identifies a groundswell of activities that support the professionalisation of youth work and a concurrent growth in high-level interest in strengthening social and…

The goal of this paper is to report on the SERVQUAL gap which causes unsuccessful service delivery at a University of Technology in South Africa. Using a quantitative research design, the study adopts a SERVQUAL model adapted to a tertiary environment containing five dimensions of service quality (tangibles, responsiveness, empathy, assurance, and…

This case study describes a comprehensive program evaluation of a human service bachelor's degree program at a midsize, traditional university. The program evaluation model is describes, as well as the multiple methods used for gathering data. Critiques and recommendations are provided as advice to those interested in conducting their own program…

Describes one university's undergraduate human services program, designed to integrate theory and practice as foundation for training human service workers. Focuses on course in cultural diversity taught from multicultural perspective. Also describes program's attempt to weave multicultural perspective throughout the curriculum. (Author/NB)

Asked college counseling center directors to identify dilemmas that they experienced, or knew others had experienced, in daily practice, and to indicate which ethical problems were most difficult to resolve. Findings from 28 directors revealed that most difficult ethical problems to resolve in university counseling centers were confidentiality…

Reviews research on client attrition from university counseling centers, explores implications for practice, and offers suggestions for future research. Concludes that premature termination is not unitary phenomenon and that dropouts are heterogeneous group, suggesting need for greater conceptual and methodological precision in study of counseling…

Presents case study of first author's experience as career counseling client of second author. Attempts to illustrate for students and practitioners some typical counseling practices and the theoretical foundations from which they spring, as well as how client reacted to them. (Author)

Surveyed colleges and universities (n=108) to examine current trends in wellness programs' departmental affiliation, staffing, facilities, and programing. Approximately three-fourths had designated wellness programs, with program affiliation varying greatly. Staff profiles indicated more than one-half employ full-time directors. The majority of…

A national survey of 216 human services education programs in community colleges investigated trends in program number, curriculum design, standard-setting, student composition and career paths, faculty affiliation, and graduates in further education and at work. Results indicate a period of renewed program growth and a need for involvement of the…