Unprecedented advances have been seen in E-commerce with the spread of digital commerce and customer relations on commercial websites, such as Amazon. As a result, investigation of this type of communication has opened up new horizons for discourse analysts. This study aims to identify the complaint strategies used by customers and the reasons…

The aim of this article is to examine challenges and motivations among university teachers regarding the use of information and communication technology (ICT) tools in virtual learning environments in the context of an emerging country that is undergoing post-pandemic educational adaptation. A descriptive study was developed with open-ended…

Resolving user access issues is inherent in managing electronic resources in libraries. The University of Maryland University College (UMUC) Library, situated within a predominantly distance learning-centered institution, has developed a series of web-based technical help pages to facilitate resolution of typical issues reported by its…

Blended learning in the Philippines is still considered new and young. However, this growing demand for blended learning possesses problems and challenges that are noteworthy to investigate, specifically in emerging higher education institutions, which hinder effective and efficient delivery of teaching and learning. This paper reflects different…

The purpose of this study was to compare the experiences and perceptions of UAE and Korean students in campus-based universities of online collaborative learning (OCL). 262 college students participated in online surveys. Their experiences in terms of frequency, assessment, barriers, support, and attitude for OCL in each country were examined.…

After the World Health Organization declared COVID-19 a pandemic, universities in Turkey, like many other countries, began compulsory distance education in March. Most of the courses are conducted by distance education. Millions of students and academics have been involved in distance education through technologies enabled by the existing…

"Phatic" refers to the rhetorical function of creating effective communication channels, keeping them open, and establishing ongoing and fruitful relationships, all of which are vital in the age of digital rhetoric, social media, and global intercultural exchange. In this realm, the professional communicator functions less as an…

The purpose of this study was to identify emergent themes regarding higher education instructors' perceptions concerning the provision of collaborative learning activities and opportunities in their online classroom. Through semi-structured interviews, instructors described their teaching experiences and reported specifically about the online…

This article reports on a faculty learning community (FLC) as a professional development model for faculty in an English-medium university in the United Arab Emirates. The authors describe how the introduction of a new learning and teaching technology, in the form of iPads, resulted in many of the faculty feeling unsure about their pedagogy. A…

Telecollaboration is an area of CALL research and practice which has developed considerably in the last twenty years. Many research studies have been carried out and important findings have been made, but there has not yet been a large scale survey to try and "map" the state of the art in telecollaboration practice. Most studies focus on…

The creation of an instant messaging (IM) service is described. The challenges encountered in developing, launching, and maintaining the project are examined and include technical support, archiving, balancing different formats, privacy, assessment, training, and the effectiveness of the IM channel. The process of choosing an aggregator and a…

This paper reports a case of online classes from the English Language Teaching Programme at Anadolu University, Turkey. The study used an explanatory case oriented research design that assisted to examine relations between students' learning styles and factors influencing students' participation in asynchronous interactions in online courses. The…

Background: Numerous surveys, articles, ephemera and online information sources indicate that "Second Life" has been the predominant virtual world, for educational purposes, in UK universities for the latter half of the 2000s. However, the infrastructure required to operate "Second Life" presents a number of technical concerns…

This article describes electronic board portals and how they can contribute to the efficiency of the functioning board in delivering timely information for decision making. The electronic board portals are provider-hosted services that allow those who prepare board materials to organize and place on the Web a secure version of board packets, with…

The study reported on in this paper used a framework of benefits, challenges and solutions to categorize data from a design experiment using synchronous online communication for learning French as a second language (FSL). Participants were 92 Grade 6, FSL students and four teachers from urban and rural areas of Newfoundland, Canada. Data…