Argues that traditional methods of testing software products leave too little time for major modifications and that in-cycle usability testing is required. Reports a study of environmental factors that constrain such testing. Concludes that it is not yet routine because of budget and staff limitations, lack of performance standards, and untrained…

Identifies some of the common features of authoring programs. Outlines factors to consider when buying an authoring software package, including access to equipment, development and maintenance of courseware, purchasing and updating hardware and software, platform selection, and authoring skills. Presents a list of questions to ask vendors before…

Discusses issues to consider in selecting a CD-ROM network solution, including throughput (speed of data delivery), security, access, servers, key features, training, jukebox support, documentation, and licenses. Reviews software products offered by Novell, Around Technology, Micro Design, Smart Storage, Microtest, Meridian, CD-Connection,…

Performance is a critical factor hindering the use of object-oriented databases (OODB). This article proposes a new and uniform indexing scheme for enhancing OODBs with advantages for small range, clustered sets queries. Reviews several other indexing schemes; presents the U-index scheme; discusses its performance; and presents experimental…

Argues that the development of software documentation should be fully integrated with the overall development of new software products. Suggests that, when technical communicators become full members of the development team, they will not cease to communicate but will be able to add communications value to the product as well as to the…

Discussion of middleware focuses on the Internet 2 Middleware Initiative. Topics include a description of middleware as a layer of software in a distributed system; middleware characteristics, including transparency, portability, reliability, scalability, and interoperability; and the Internet 2 Middleware Initiative which is focused on research…

Provides an overview of developments in CD-ROM networking technology and describes products offered by Axis, Banyan (VINES--network operating environment), CD Connection, Celerity, Data/Ware, Document Imaging Systems Corporation (DISC), Imagery, Jodian, Meridian, Micro Design International, Microsoft, Microtest, Novell, OnLine Computer Systems,…

Presents specifications for software that is designed to support manual development and maintenance of information retrieval thesauri. Evaluation of existing software and design of custom software is discussed, requirements for integration with larger systems and for the user interface are described, and relationships among terms are discussed.…

Discusses quality in end-user documentation for computer applications and explains four approaches to improving quality in end-user documents. Highlights include online help, usability testing, technical writing elements, statistical approaches, and concepts relating to software quality that are also applicable to user manuals. (LRW)

This article describes a set of 11 menu-driven procedures written in BASICA for MS-DOS based microcomputers for constructing several types of rating scales, attitude scales, and checklists, and for scoring responses to the constructed instruments. The uses of the program are described in detail. (SLD)

Provides an overview of digital video and outlines hardware and software necessary for interactive training on the World Wide Web and for videoconferences via the Internet. Lists sites providing additional information on digital video, on CU-SeeMe software, and on MBONE (Multicast BackBONE), a technology that permits real-time transmission of…

Discusses how to choose the medium or media to communicate technical information, how to combine and integrate media, and what the user can use. (SR)

Notes that many companies want to reduce paper documentation necessary to support their products. Maintains that, if technical communicators are to avoid being downsized out of a job, they must build on their existing communication skills and move toward product design, helping to produce products so obvious that they need no manuals. (SR)

Reviews existing work on establishing value of technical documentation to determine its principles. States that value can be returned by reducing internal investment, increasing sales, and reducing after-sales costs. Argues that further research will improve the understanding of information as the product itself, rather than simply a supporting…

Discussion of effective search aids for legal researchers on the World Wide Web focuses on the design and evaluation of two software systems developed to explore models for browsing and searching across a user-selected set of Web sites. Describes crawler-enhanced search engines, filters, distributed full-text searching, and natural language…