For the past couple of decades, customer relationship management has been quietly establishing itself as the way everybody does business. Migrating to the education community only in the past five years or so, it has acquired a more genteel transcription of its acronym: constituent relationship management. However one decodes the letters, CRM is…

Developed by the Sperry Corporation, MAPPER is an interactive report processing system that uses simple English-language commands. The system is used by departments at the State University of New York at Albany to access institutional data. (MLF)

Presents the results from the Association of School Business Officials' 1987 member survey on automation. Results indicate types of computers and software programs in use and the steps to follow in selection of computers and software for administrative uses. Includes a statistical breakdown on the 30 questions used in the survey and three tables.…

Departmental and graduate studies committee chairpersons were surveyed regarding their opinions on the need for and potential use of a database system to provide (1) departments with easier access to data and (2) the graduate school with an easier means of monitoring departmental activities pertaining to graduate education. (Author/MLW)

Discusses the many applications of microcomputer use by school administrators. The discussion is geared to "recalcitrant" administrators who have not begun to use computers in their work. Includes a sidebar listing of administrative software and another on computer use in education. (MD)

Presented is an overview of "Boxer," a multipurpose computational user-friendly medium, the focus of this special issue presenting research involving its use. With its roots in LOGO, the design of Boxer is described and an overview of the articles in the issue is given. (MDH)

Colleges and universities must find a way to streamline and integrate information management processes across the organization. The Georgia Institute of Technology responded to an acute problem of dissimilar operating systems with a campus-wide integrated administrative system using a machine independent relational database management system. (MSE)

Discusses how to determine specific software that will provide solutions for today's requirements and probable desires of tomorrow. Steps in the process of software selection are justification for new technology; analysis of needs--today's and tomorrow's; helpful analyses tools, evaluating the options; selection and negotiation; and ongoing…

Examines current use of computers by historians and teachers of history. Attempts to predict extent of their use in next decade. Focuses on the use of four types of computer programs: word processors; spreadsheets and statistical packages; database management programs; and simulations. States that the computer is a tool historians can use to make…

Continues the discussion of the Association of School Business Officials' 1987 member survey on automation, citing computer applications in use by enrollment size. Only the number of applications in wide use increases with enrollment size. A rough measure of satisfaction with software vendors highlights two companies. (MLF)