Purpose: If collaboration and knowledge sharing lie at the core of providing added-value to either services or products can we improve this process? The purpose of this paper is to suggest that it can be improved and this lies in how we develop the systems that support collaboration and knowledge sharing. This can be achieved within the…

System design can be improved through the participation of the people who will eventually use the system, if they can be provided with the necessary skills. A framework for such an approach to system design is described.

Considered are aspects of effective dental automation, including integrating "islands of computing"; definition of a dental record; common nomenclature; an enabling architecture; capturing data at its source; computer-assisted software engineering; and system security. (DB)

Describes the problems brought on by a lengthy strike that occurred during a major computerization effort by Britain's Department of Health and Social Security. Implications for personnel officers are presented. (CH)

Quality of work life is examined as it applies to a company's decision to implement automation changeover and whether or not employees are involved in design decisions. (CT)

Describes significant attributes of expert systems, contrasts them to conventional computer systems, and provides an overview of the R1 expert system used by Digital Equipment Corporation (DEC) to put together operational systems that meet customers' requirements. Document handling, particularly pictures and images in documents, is also briefly…

The Division of Computer Services at the University of Wyoming is a combined academic and administrative installation. Administrative systems are developed through a team approach, with representatives from the user office, the Institutional Data Management group, and the Division of Computer Services. (MLW)

The creation of the Claremont Computing Center as a separate organization to serve only administrative information systems represented a significant change from past combined academic and administrative computing operations. File integration and custom reports are handled by individual users; database design and file maintenance are controlled by…

Reviews the development of a fault tolerant database processor system which replaced OCLC's conventional file system. A general introduction to database management systems and the operating environment is followed by a description of the hardware selection, software processes, and system characteristics. (SW)

Argues that developing a long-range educational technology plan requires a network that can support all future technology purchases a school might make. Suggests identifying a consultant to develop a systems blueprint, and presents specific recommendations, including building a wiring closet, checking conduit size, and utilizing a team approach to…

Describes the use of a decision support system to operate on a database for academic scheduling. Discusses the scheduling environment, database subsystem, dialog subsystem, modeling subsystem, and output formats. (JM)

Washington State University developed a comprehensive supplies inventory system and a generalized billing system with multiple users in mind. The inventory management system and the service center billing system are described. (Author/MLW)

Clemson University has developed techniques and procedures to assist in the construction and maintenance of administrative systems. Procedures as well as the tools and techniques used by all systems are discussed: online report request software, online user table maintenance software, report supervisor and report writer software, etc. (Author/MLW)

A project management system for organizing requests from multiple departments and controlling the workload of the development/maintenance computer staff is described. Practical solutions to deciding project priorities, determining time estimates, creating positive peer pressure among programing staff, and formalizing information requests are…

Problems of the college or university that center around the people who use the institution's computers are examined. It is suggested that effective use of computers in higher education depends on how well the users and providers understand the constraints and problems of each information system. (Author/SF)