Describes the structure and content of a course in business and technical writing offered in the workplace. (AEA)

Describes a course developed for the six supervisors of a Scarborough factory who have Italian as their first language. Course objectives include competent communication with native English speakers at the management level, ease of self-expression in meetings, and clarity of communication of hourly workers of other language groups. (EJS)

Describes the programs and courses of the sales training department at British Airways from induction to management level. The staff uses one of the largest commercial computer facilities in the world to provide seat reservations, fare quotations and tickets, hotel reservations, and tours. (MF)

Describes an in-house writing workshop for plant supervisors that built on participants' strengths in organization, ability to establish an effective tone, and familiarity with company products and procedures. (MM)