Two small studies, one an "eye-tracking" study and the other a "remote observation" study, have been conducted to investigate ways to identify two kinds of online learner interactions: users flicking through the web pages in "browsing" action, and users engaging with the content of a page in "learning"…

Hierarchical task analysis (HTA), which requires description of a task in terms of a hierarchy of operations and plans, is reviewed and examined as a basis for making training decisions. Benefits of HTA in terms of economy of analysis and as a means of accounting for complex performance are outlined. (Author/MBR)

Presents the state-of-the-art of information systems monitoring, addressing historical and current approaches and manual and automated techniques; develops the concept of automated monitoring into a well-defined methodology; formulates methodologies/techniques/theoretical foundations for analyzing monitored data; and discusses computer based…

Explains the need for meaningful performance measures in libraries and the Total Quality Management (TQM) approach to data collection. Five tools representing different stages of a TQM inquiry are covered (i.e., the Shewhart Cycle, flowcharts, cause-and-effect diagrams, Pareto charts, and control charts), and benchmarking is addressed. (Contains…

A model for the assessment of funded vocational and career education projects presents a methodology for collecting data on innovative processes and materials, selecting promising practices, compiling selected innovative practices in a handbook, and dissemination of promising practices. The authors include a flow chart for the selection…