Advanced Competition Simulations (ACS), a massive multiplayer online (MMO) strategy gaming company, has petabytes of customer data at their data center in Brentwood, Tennessee that could assist executives with decision making, but they currently do not have business intelligence software or a business intelligence and analytics (BIA) team. As is…

Crossborder curriculum partnerships, entailing the transposition of an entire curriculum and the related degree(s) from "home" to "host" institution, are a rather new phenomenon in internationalization in education. The literature describes successful and unsuccessful partnerships, but critical factors for the success or…

The launch of HealthCare.gov, the website of the Affordable Care Act (AKA Obamacare), was a major public relations disaster for the Obama administration. This case examines some of the factors that contributed to the failure of the launch and then details how Optum, an information technology service provider, considered the opportunity provided by…

Introduction: We hypothesized that consumers who are blind or visually impaired (that is, those who have low vision) who were served by state vocational rehabilitation agencies with decision-making control over administrative functions would experience better vocational rehabilitation outcomes than consumers served by vocational rehabilitation…

The patients receiving treatment from a hospital need to interact with multiple entities when claiming reimbursements. The complexities of the medical service supply chain can be simplified with an electronic clearance management system that allows hospitals, medical insurance bureau, bank, and patients to interact in a seamless and cashless…

When evaluating the EUA Institutional Evaluation Programme (IEP), Nilsson "et al." emphasised the interest in creating a data bank on good practices derived from its reports that would contribute to disseminating examples of effective quality management practices and to supporting mutual learning among universities. In IEP, evaluated…

The MetaFrame system migration project at WorldPharma, while driven by merger and acquisition, had faced complexities caused by both technical challenges and organizational issues in the climate of uncertainties. However, WorldPharma still insisted on instigating this post-merger system migration project. This project served to (1) consolidate the…

Migrating from a traditional to a relational database technology requires more than traditional project management techniques. An overview of what to consider before migrating to relational database technology is presented. Leadership, staffing, vendor support, hardware, software, and application development are discussed. (MLW)

Five suggestions are made for moving the college public relations program toward more personal communication: (1) study the communication successes and strategies of others; (2) reassess current communication methods; (3) begin building a small-scale constituency-relations program; (4) establish a contact database; and (5) put the best principles…

Reporting occupies a central place in institutional research but is ongoing and never completed. With automation and data management, the proportion of time spent on either routine or ad hoc reporting should decline. This function need not draw unnecessarily from resources for more interesting work. (MSE)

Analyzes the degree to which states have promoted a linkage of economic development and employment and training programs. It examines organizational rearrangements ranging from administration of these activities by a single agency to collaboration by separate organizational units through such methods as joint databases, planning, training, and…

Discusses uses of technology appropriate for camps, which are service organizations based on building relationships. Describes relationship marketing and how it can be enhanced through use of Web sites, interactive brochures, and client databases. Outlines other technology uses at camp: automated dispensing of medications, satellite tracking of…

Selecting computer tools requires analyzing information requirements and audiences, assessing existing institutional research and computing capacities, creating or improving a planning database, using computer experts, determining software needs, obtaining sufficient resources for independent operations, acquiring quality, and insisting on…

The use of a database management system to assist in tracking the progress of master's degree candidates in a nursing administration program is outlined, including a summary of database concepts, a description of the system, and a discussion of its application in other clinical and academic nursing settings. (MSE)

Current issues in selecting, structuring, and implementing microcomputer database management systems in research administration offices are discussed, and their capabilities are illustrated with the system used by the University of North Carolina at Wilmington. Trends in microcomputer technology and their likely impact on research administration…