Discusses limitations and possibilities of the service quality model, originally developed in a commercial environment, for academic libraries. Examines ways in which the model can be adapted to library reference services, access services, document delivery, and collection development. (62 references) (Author/AEF)

Assesses the changes in interlibrary loan (ILL) practices, and points the way to an ideal future. Discusses patron-initiated document request systems; library-mediated ordering systems; document delivery suppliers; accessing electronic resources; ILL management software; paying ILL invoices; new electronic delivery options; and results of a…

Reviews the literature on the development of full-text electronic libraries in the academic setting. Organizational factors can have impact on electronic library development and ultimate usability. Topics include strategic management, planning and implementation; system specification and design; document provision; user support and training; and…

The eLib-funded FIDDO (Focused Investigation of Document Delivery Options) project provides library managers/others with information to support policy decisions. Senior libraries were interviewed about the future of document delivery and interviews were analyzed with the support of NUD*IST (Nonnumerical Unstructured Data by Indexing, Searching and…

Discusses developments in depository librarianship and refers to changes in library education at Rosary College (Illinois). Highlights include bibliographic system problems, adoption of standardized cataloging methods (MARC format), improvement in document accessibility, costs, the National Technical Information Service, changes in document…

Discusses German libraries' access to the Internet and World Wide Web, and reviews German library development and organization. Topics include state libraries; research library networks; national scientific service organizations that provide specialized information services; funding; standards; online catalog software; document delivery and…

Reviews two projects incorporating document delivery into ready reference and acquisitions and provides an analysis of four major document-delivery vendors, as part of a research project funded by the University of Montana (Missoula) Faculty Grant Program and the Mansfield Library. Findings support integration of document delivery within a…

Examines Web sites that provide bibliographic information useful to librarians as well as to end users, some for free and some that charge fees. Highlights include the possibility of canceling database subscriptions; information quality on free Web databases; retrieval-based comparisons between free and fee-based databases; and document delivery…

Government agencies are adopting electronic-information-dissemination strategies which both challenge established dissemination structures and offer new access opportunities for all libraries. This article explores the implications of this change and describes the initiative of one medium-sized, non-depository library to become a government…

Discusses four trends relating to document delivery (DD), its future, and its impact on both the publisher and the library: (1) growth of DD; (2) acceptance of DD as a component of collection development and interlibrary loan; (3) move toward electronic publishing and delivery; and (4) growing voice of the author. Eight charts illustrate trends.…

To prevent further erosion of their monographs budget and to allow for a modest number of new serial subscriptions to support changing curricular and research needs, librarians at Bowling Green State University (Ohio) decided to cut serial subscriptions and to subsidize article delivery from a commercial document delivery vendor. Discusses the…

Examines key management issues involved in delivering geographic information services on the World Wide Web, using the Geographic Information Center (GIC) program at the University of Virginia Library as a reference. Highlights include integrating the Web into services; building collections for Web delivery; and evaluating spatial information…

Discusses library collection development, comparing the good old days of volume counts, Association of Research Libraries (ARL)/Research Libraries Group (RLG) Conspectus, and fund allocation with the present of document delivery, consortia, electronic access to full text journals. Contends that the electronic world is not supplanting the paper…

To meet budgetary constraints and the rising costs of serials, Eastern Washington University (EWU) has defined a core collection for undergraduate education by linking journal holdings to a specific set of indexes. Describes the EWU core collection, resource allocation to academic departments, and implementation of a document-delivery pilot…

Interlibrary loan and document delivery services have the potential to provide a wealth of information for collection development librarians. Insights into book and serial needs, departmental emphases, instructional opportunities and distant learning are available from interlibrary loan and document delivery databases, provided librarians are…