Customer orientation is strongly visible in the visions and strategies of most organizations, but how do these visions and strategies move from intentions to practice? This question provides the focus for this research which aims to acquire deeper insights into this process. The point of departure is the change in perspective from a product to a…

In addition to regular training, workers learn from and during work itself. Organizational change affects the learning potential of jobs. The challenge consists in integrating personal development and organizational development. (SK)

The early apprentice, his work regime, and his directive to travel are discussed. Apprentices had both a learning and a working relationship with their masters and they performed tasks that often brought them into contact with the adult world. The wanderjahre, the practice of requiring apprentices to wander, is described. (MLW)

Ruskin College and Oxford City Council collaborated on a course to develop council employees' skills and confidence in 12 2-hour sessions in workplaces and a residential weekend at the college. The brevity and dual locations prompted a change to five full days entirely at the college. (SK)

Summarizes the findings and conclusions of a recent NFER (National Foundation for Educational Research) report which resulted from a two-year (1977-79) evaluation of the Unified Vocational Preparation pilot program in England. (CT)

Data from a random sample of 421 teachers in Minnesota public schools indicated that, while the lecture method was used most extensively, simulation or on-the-job training was perceived as most effective in human relations training in terms of both teacher satisfaction and personal growth. (CM)