Knowledge management has been a proven tool to foster organizational performance, innovations, and individual knowledge workers' productivity. A stream of empirical studies has demonstrated with contradictory results that each single organizational knowledge management process -- knowledge creation, knowledge sharing and utilization -- can enhance…

To better understand the status of the teaching profession, we present a conceptual framework outlining the 4 domains of knowledge-worker professionals: professional benchmarks, professional discretion, room for promotion, and workplace conditions and use the TALIS 2013 survey data to show that these domains exist globally and vary within…

Learning does not stop when an individual leaves formal education, but becomes increasingly informal, and deeply embedded within other activities such as work. This article describes the challenges of informal learning in knowledge intensive industries, highlighting the important role of personal learning networks. The article argues that…

Purpose: Research into professional services firms that have successfully implemented and adopted Web 2.0 tools are still rare, with no widely known accepted methodologies or frameworks. The purpose of this case study is to investigate a medium-sized law firm that embarked on a KM programme that makes explicit use of emergent enterprise-based Web…

Knowledge workers in software firms solve client problems in sequential and cyclical work processes. Sequential and cyclical work takes place in the value configuration of a value shop. While typical examples of value chains are manufacturing industries such as paper and car production, typical examples of value shops are law firms and medical…

The ability to collaborate in a virtual team is a necessary skill set for today's knowledge workers and students to be effective in their work. Past research indicates that knowledge workers and students need to establish a formal process to perform work, develop clear goals and objectives, and facilitate better communication among team members.…