The goal of this study was to build knowledge about the perspectives of library leaders who have experience with a responsibility center management (RCM) budget model and how the model guides library allocations and planning. The study also sought to provide advice to other library leaders whose institutions may consider adopting an RCM budget…

In this chapter, we explore the organizational units, projects, and support that exist for digital literacy within the Vanderbilt University Library system. We frame the chapter chronologically, starting with the efforts of the past, then moving toward the present efforts, and concluding with where future efforts are going.

Purpose: The purpose of this paper is to examine the factors that impact the quality of the education service in a Peruvian private university, based on the perception of students and graduates. Design/methodology/approach: The sample consisted of 29 students and 20 graduates from the Administration and Finance Program of a Peruvian private…

As libraries of all types and sizes continue to re-envision themselves to remain relevant in a rapidly changing information landscape, the single service point is visible evidence of this effort. In a complex environment, combining formerly disparate functional or service units is for many libraries both an innovative and effective way to manage…

The study examined the relationship between the secondary school head teacher's leadership roles in delivering the much-needed integrative quality education in Uganda. It also sought to determine the overall effect of the head teacher's leadership role on the school's ability to realize integrative education. Results revealed that there are three…

Are librarians preoccupied with the future? There are countless books, articles, blog posts, webinars, and conference presentations filled with speculation about what libraries will become. This is understandable with the emergence of new roles for libraries and librarians as we determine our identity across the digital landscape. This essay…

This case study focuses on an innovative approach to the flipped classroom as a tool for productive library-discipline faculty collaboration on information literacy instruction. The argument is presented that the flipped classroom can be a pathway into the disciplines that can be used in overcoming the disadvantages of the one-shot and other…

Why is it such a struggle to define and capture measures that convey to decision makers the value of libraries' services and programs to the communities, campuses, corporations, or organizations? To be honest, there are a number of reasons for this struggle--all of which can be addressed and, most importantly, solved. First, one has to face…

Purpose: This paper aims to explore consumer attitude towards service failure and recovery in the higher education in general and with respect to teaching, examination, library, computer lab, administration and infrastructure in particular. Design/Methodology/Approach: The data are collected from 120 students of three undergraduate colleges of…

Drawing on the author's experience as an information professional for individuals with disabilities, this article discusses the challenges faced by both library users and staff in obtaining and providing information to this community. It poses four questions: Where do individuals with disabilities fit into diversity studies? Do individuals with…

More than a project, The Big Shift is an epic library tale for the ages. What starts as a simple collection shift grows into a major space-planning project, a lesson in catalog maintenance, and thanks to Hurricane Ike, a disaster recovery effort. The Big Shift tells the story of how the University of Houston Libraries handled the numerous…

In this essay, we embrace a vision of the future of academic libraries where librarians confront and creatively address the lack of racial and ethnic diversity within our profession and actively pursue a social justice agenda within our libraries and in the communities we serve. This future requires that we acknowledge that many of our current…

Purpose: The purpose of this paper is to compare the attitude of the managers of libraries located at Iran, Tehran and Shahid Beheshti Medical Sciences Universities' training hospitals, on the status of information technology (IT) in the mentioned libraries. Design/methodology/approach: This study employed a researcher-made questionnaire. The…

Subscription agents have had to reinvent themselves over the past 15 years as the numbers of print subscriptions have dramatically dwindled. Many libraries have chosen to bypass the subscription agent and its extra fees in favor of dealing directly with the publisher for e-journal and e-journal package procurement and management. Especially in…

In January 2008, the Belk Library & Information Commons at Appalachian State University combined the Access Services staff members of the Circulation and Lower Level Service Desks with the Reference and Instruction team as part of a library-wide reorganization effort. The new team balanced what had been a staff-dominated Access Services team…