This study investigates staffing competencies and collaboration for electronic resource management (ERM) in public and private university libraries in Ghana. Interviews were conducted with twenty-four library staff from two public and two private universities and three consortium executives. The findings revealed similarities and differences in…

Makerspaces provide an opportunity for libraries to build upon services they already offer while reaching out to students and faculty who do not frequent the library on a daily basis. By implementing a makerspace in the campus library, the space is seen as more neutral and approachable by students and staff from all academic departments. Broadly…

Electronic resource access troubleshooting is familiar work in most libraries. The added complexity introduced when a library implements a web-scale discovery service, however, creates a strong need for well-organized, rigorous training to enable troubleshooting staff to provide the best service possible. This article outlines strategies, tools,…

The automation of a library that basically aims at improving the management of the library's resources and increasing access to these same resources by users has caught on so well in the western world that virtually all academic libraries in that part of the world have automated most of their services. In Africa, however, several challenges are…

Electronic communication technologies continue to change the landscape of reference services. For many users, virtual communication is the preferred means of conversing. Synchronous virtual reference, similar to other synchronous means of communication, is an important method for reaching students and for providing teaching and learning…

Argues that training for automated library systems is an ongoing process which does not stop once the system is operational. Some problems that can be alleviated through ongoing training are examined, including the addition of new employees and/or new systems software and functions. (nine references) (MAB)

Discussion of library consortia focuses on the collaborative efforts in the Federated States of Micronesia that will enhance library services through staff training and educating while utilizing innovative technology. Highlights include background and socioeconomic overview; a project that addresses automation and Internet connectivity issues; and…

This selected bibliography includes articles on the management of library technical services published from 1980 to the present. Citations are divided among automation, education, personnel management techniques, managing external constituents, and the role of technical services in the library. (Author/CLB)

Describes a study that used a staff development program on computer technology to examine computer anxiety and other factors related to resistance to computers among library personnel. The discussion covers determinants of computer anxiety that were identified and the effects of anxiety on workshop participation. (16 notes with references)…

Discusses the impact of automation on library technical services, and the need for library managers to be aware of the issues involved and to plan for future developments. The discussion focuses on the areas of job related concerns of technical staff, organizational structures, recruitment and training, and ergonomic considerations. (CLB)

Discusses reasons for establishing in-house training programs with the installation of library automation systems. Training issues discussed include who should provide training; who should receive training; program objectives; program content; training methods; documentation; and future training requirements. A program provided at the National…

Symposium on staff training in the automated library environment includes discussions of (1) an environmental approach to training; (2) training reference staff for automation in a transitional environment; (3) training for ILLINET Online; (4) training systemwide on MELVYL MEDLINE; (5) vendor training of library staff; and (6) training for support…

Discusses the need for administrators of library technical services to be leaders, if they are to cope effectively with changing technologies. The ability of leaders to effect change, apply critical thinking skills to problems, plan, and motivate staff is examined in terms of the development of technical services. (7 references) (CLB)

Discusses library personnel role-blurring driven by budget cuts, technology, and promotion requirements for professional staff. Notes that hard feelings must be overcome, the need for compensation must be acknowledged, and job descriptions rewritten. Concludes with a discussion on the importance of staff development. (AEF)

Proposes a new transitional budget model to help make libraries adept at and comfortable with change during the transition to an increasingly electronic knowledge environment, emphasizing staff education and training, new service opportunities, user responsiveness, teamwork, fiscal empowerment, and more effective management systems. (Contains nine…