The 12th annual summer symposia sponsored by the School of Library Science of Syracuse University sought to clarify the effect of the American Library Association's Standards for School Media Programs on libraries and education in general. The symposia papers examined the point of view of school librarians, audiovisual specialists, and public and…

Traces the development of a new library/information center at the headquarters of the Aluminum Association, Inc., from the original idea through the first year's activities and accomplishments. Topics addressed include setting priorities, budgeting, establishing services, and selecting a computer based management system. Special library standards…

Describes the development and current status of state plans that address depository departments in regional libraries. The effectiveness of existing programs is assessed, and suggestions for improvements are offered. (CLB)

Briefly discusses competencies needed by librarians serving children in public libraries and presents a list of recommended competencies in the following areas: knowledge of client group; administrative and management skills; communication skills; materials and collection development; programing skills; advocacy, public relations, and networking…

Contends that the corporate literature on customer service is significantly applicable to academic libraries, and chronicles the development, implementation, and evaluation of a customer pledge at the Wright State University Libraries in Dayton, Ohio. The text of the fall 1995 version of the service pledge is appended. (BEW)