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Peer reviewedBertot, John Carlo – Library Trends, 2001
This article offers a number of statistics and performance measures that libraries may find useful in determining the overall quality of their network-based services; identifies a number of service quality criteria; and provides a framework to assist librarians in selecting statistics and performance measures based on service quality criteria.…
Descriptors: Computer Networks, Criteria, Library Services, Library Statistics
Peer reviewedAnd Others; Foote, Jody Bales – Resource Sharing & Information Networks, 1997
A review of statistics on CD-ROM usage on the Southern Illinois University at Carbondale's library network revealed patron difficulty in utilizing electronic indexes. Appropriate database selection and searching problems are identified, and introductory workshops on electronic library resources are suggested to assist students in making better…
Descriptors: Academic Libraries, Computer Networks, Databases, Information Retrieval
