In the field of organizational development, it is almost self-evident that an intervention or change action comes after a period of data gathering and/or analysis of the organization. This article explores how a manager can determine what actions to take following an organizational diagnosis. (LRA)

Organizational barriers to information use vary with types of decisions and the phases of information collection, analysis, and communication. Strategies suitable for one environment will not always work in others. (Author/MSE)

Provides an introduction to data-based interventions in the organizational context. Compares four models of data use and discusses how they pertain to student affairs organizations and to staff training and development. (JAC)

Addresses the issue of utilization of program evaluation information in public schools. Provides perspectives on utilization of evaluation information derived from knowledge utilization theory and research. Describes a set of program evaluation guidelines. Reports a meta-evaluation of the application of the guidelines in public schools. (Author)

Describes how data from an employee attitude survey were used by the city of Phoenix, Arizona, as part of its city organizational development effort, to generate over 400 organizational changes and to increase personnel development of over 200 management employees. Includes a summary of survey results identifying training needs. (MF)

Institutional development research officers are problem solvers who can take a kernel of information about individuals and create a profile of their lifestyle and finances that provides fund raisers with a beginning point for contact. In turn, fund raisers in the field often can provide researchers with new information for profiling. Program…

The ways in which Spence School, a New York private school for girls, and Dartmouth College (New Hampshire) cultivated and won top alumni donors are described. In each case, the development office and administration encouraged the donor's personal involvement in areas of interest at the institution, and donor enthusiasm and participation…

Rio Salado Community College (Arizona) uses Total Quality Management tools for four purposes: meeting facilitation; process definition; project selection; and data gathering and analysis. Implementation has helped clarify major issues and depersonalize problems, allowing the continuous improvement team or other group to move forward. (MSE)

Part of the response of many development cooperation agencies to the challenges of globalisation, ICTs and the knowledge economy is to emphasise the importance of knowledge for development. This paper looks at the discourses and practices of ''knowledge-based aid'' through an exploration of four agencies: the World Bank, DFID, Sida and JICA. It…