Performance benchmarks are proposed to assist undergraduate psychology programs in defining their missions and goals as well as documenting their effectiveness. Experienced academic program reviewers compared their experiences to formulate a developmental framework of attributes of undergraduate programs focusing on activity in 8 domains:…

A 5-stage method using an idealized model to identify roles of school system personnel and assess their level of implementation was developed to examine the roles of those school system employees who were or should have been involved in the innovative Curriculum Resources Information Bank (CRIB) project. (SB)

Senator Kassebaum introduces the Head Start Quality Improvement Act which aims at building on the success of Head Start by connecting an increased budget with measures designed to improve program quality. The five-pronged approach of the legislation also mandates increased program accountability through performance measures. (SLD)

All postsecondary institutions in Tennessee have the opportunity to earn an annual budget supplement for instruction from the state if certain criteria, based on educational outcomes, are obtained. A comprehensive assessment program at the University of Tennessee at Knoxville is described. (MLW)

This paper presents a case study of implementation of a new system of faculty teaching evaluation at a graduate school of business in Thailand. The research employed a non-experimental, longitudinal case study design in the analysis of student course evaluation data gathered over a period of 21 terms during a seven-year period. The report…

Discusses the development of hypertext and describes hypertext systems currently available for microcomputers. The use of hypertext in instructional materials and in job aids is discussed, an example of a system designed for self-management tasks is given, and the need to focus on human performance improvement is emphasized. (14 references) (LRW)

Examines three elements useful for solving problems revealed by data gathering and analysis in the context of performance technology: goals, standards, and feedback. Emphasis is on the need for performers of tasks, their supervisors, and the organization as a whole to have the same goals and expectations, and how this is achieved through…

Discusses how those who learn basic human performance technology (HPT) skills can expand expertise in three directions: extended HPT (including generalist, project manager/integrator, and implementation specialist); specialized HPT; and HPT linked to related fields. Presents examples of applications of each alternative. (JKP)

Suggests that human resources development professionals need to change their performance improvement focus and philosophy to embrace the importance of building on strengths and managing weaknesses. Identifies five characteristics indicative of employees' strengths. Describes seven strategies to help employees minimize their weaknesses while…

Five knowledge management (KM) experts discuss answers to six fundamental issues of KM that address: a definition of knowledge and KM; relationship between business and KM; whether technology has helped the knowledge worker; relationship between learning, performance, knowledge, and community; the promise of knowledge ecology or ecosystem and…

Performance improvement practitioners can be stymied to solve clients' problems. Clients may fail to recognize problems, would rather address symptoms than root causes and practitioners unable to convince clients to institute a meaningful solution. Practitioner can use internally developed data to build a case for action, create a clear vision of…

Considers three variables that can help performance technologists work more effectively with different kinds and different generations of people. Discusses recognizing the impace of position and disposition, assuring that feedback occurs, and thinking beyond old ways of operating and motivating. Suggests that the context of human interaction is…

Examines popular approaches to performance and organizational improvement to see what flaws they contain and how continued practice will impede progress. Discusses benchmarking; quality management/continuous improvement; needs assessment; training; downsizing; reengineering; system(s) approach; and strategic planning. Describes the Organizational…

Human performance technology is a collection of techniques for evaluating and designing human performance systems. It isn't a philosophy, a moral imperative, or a way of life. When technologists promote as more than what it is, they jeopardize their credibility and distort their own roles as performance engineers. (Author)