This paper examines the impact of process mapping on the management of change in an academic library in a UK higher education institution. Book ordering has been highlighted by a group of subject librarians as being time-consuming and inefficient, detracting from their ability to respond to new challenges and opportunities. An action research…

This article updates a previous article published in 1992 that described the role of the access services manager in policy formation. Since that time, the access services department and mission has matured and evolved to a prominent position within the library organization. Technological changes and innovation in the marketplace of wired and…

Librarians often cringe when they hear the word copyright, when it is combined with electronic reserves the immediate impulse is to run away as far and as fast as possible. This paper presents the process used by the Armacost Library staff at the University of Redlands to develop and implement a copyright policy for the electronic reserve…

Presents a model which merges the concepts of entrepreneurship with those of strategic planning to create a library management system. Each step of the process, including needs assessment and policy formation, strategy choice and implementation, and evaluation, is described in detail. (CLB)

Circulation policies are guidelines used by staff and patrons when checking out materials. These policies usually address issues such as the number of items a patron may borrow, the length of time items may be kept, and if there will be consequences for nonreturn of materials. This article addresses issues library media specialists may want to…

Presentation of a scenario in which a city council imposes fees for public library services without consulting the library director or trustees is followed by three analyses of the situation, and ways in which it should be handled by the library director are suggested. (CLB)

Discusses the need for library directors to have micromanagement skills and presents five scenarios of problems that need micromanagement. Topics include knowing when to intervene, the need for strong personnel policies, relationships with councils and trustees, and the need for continuing education in management skills. (LRW)

Argues that the establishment of a solid working relationship with a competent lawyer is a regular part of the business of running a library, and provides practical advice on lawyer selection, fee arrangements, and the ground rules of legal representation. (RAA)

Stressing the importance of the annual report as a library management tool, this article discusses the development of policy documents or statements, housekeeping documents (statistics, memos, correspondence), information communication, the results of effective communication, contact with the community, and management skills. A 10-item background…

Discusses a new library "ecology" in which interdependence is the dominant force, and the establishment of new operating mechanisms (e.g., a national periodicals center and a national library agency). The need for better ways to set basic policies and a more scientific method of management are also considered. (Author/JD)

Outlines the development of public library policies and relationships with local government. Discussed are the prototype library, the imbalance of funding between large and small libraries, lack of theory in library education, and implications of the collectivist theory. The need for strong leadership and evaluation of library programs is…

Considers 10 areas of internal operations in which the Research Libraries Group/North American Collection Inventory Project (RLF/NCIP) Conspectus can be used as a management aid: collection priorities, collection management, space utilization, preservation programs, staffing allocations, material fund requests, accreditation, materials selection,…

Provides a framework of topics that should be covered by a policy manual on cooperative reference services. It is organized into sections on mission statement, administration, delivery of services, and evaluation of services, and is intended for use in conjunction with existing RASD (Reference and Adult Services Division) documents. (Author)

Reviews major topics involved in governance of academic libraries in a rapidly changing environment: (1) the academic environment and the library--organizational characteristics of both institutions; (2) academic governance patterns; (3) librarians and governance--faculty status, faculty status and governance, unions and governance, modifying the…

Presents differing interpretations of the Copyright Law by various university libraries, and examines implementation of the law into their library services with subsequent problems, modifications, and faculty/student reactions. (CWM)