Applies a cognitive information processing approach to the specific process of employment problem solving and decision making. Definitions and accompanying employment examples are followed by an exploration of the nature of employment problems. Examples of positive and negative cognitions that have an impact on the effectiveness of employment…

Description of a process for solving human performance problems focuses on the analysis phase, which examines information to determine causes and develops recommendations for solving the problems. Techniques used for gathering data are described, criteria for evaluating ideas are listed, and weighted scores for performance improvement ideas are…

Describes appropriate goals for the role-playing model and types of social problems amenable to its use: achieving a balance between family and work, unemployment, management of economic resources, family contributions to worker productivity, and life-cycle influences on work decisions, among others. (SK)

Offers a step-by-step guide to help rehabilitation counselors design activities to ensure client's job maintenance. Describes initial assessment process that identifies physical, emotional, and intellectual barriers to job maintenance. Discusses development of a systematic postemployment service plan. (Author)

A sample grievance procedure for nonfaculty employees in a nonunionized institution of higher education and a nonfaculty grievance form are provided. Since grievance procedures provide a forum for resolving internal conflict, their existence is seen as a critical factor in achieving and maintaining good employee relations. (MLW)

Mediation can be an efficient and appropriate process for resolving civil rights complaints. A survey of 36 human relations and civil rights offices in 10 states confirms that mediation is too seldom used, although there is interest in mediation practices. Problem areas in mediation are discussed. (SLD)

Through self-analysis of job performance, job problem-solving groups, and self-management, special needs students learn how to take control of their actions, solve problems, make appropriate decisions, and maintain skills that will help them to be successful on the job. (BJV)