Describes the Electronic Office Project that aimed to determine how technology can improve office productivity and how schools can best teach this technology. (JOW).

With tremendous demands for application development and enhancement, maximum productivity from inexperienced programers is seen as critical to a successful operation. Some techniques and tools to improve the situation at Ball State University are described. (MLW)

Investigates the relationship between employee productivity with new technology and listening ability. Data entry employees from two divisions of a large corporation were given a standardized test to assess their listening ability. Results reveal that employees who received listening training performed at significantly higher levels than those who…

Discusses the relationship between computer technology and increased productivity in business activities. The importance of training and user support is emphasized, and a new position of knowledge manager who would coordinate the technology with a user support system is proposed. (LRW)

The authors focus on issues related to the continual use of video display terminals in the office, including safety and health regulations, potential health problems, and the role of training in minimizing work-related health problems. (CH)

Discussion of knowledge-based technology highlights the ability of knowledge systems to integrate training and support for computer users in business offices. This type of expert system would use a common-knowledge base for computer-based training, online documentation, print documentation, and help systems for both experienced and novice users.…

Presents guidelines for creating a plan for a knowledge system that integrates training, documentation, and support activities for computer-using personnel in a business setting. Benefits of the system are described, including increased user productivity. (LRW)