Background: The transition from primary to secondary education can be difficult for children. This paper reports on an intervention in the Netherlands known as the Talent Classrooms (TC), which aimed to support students' primary-secondary school transition. The goal of TC was to increase the match between the personal environment of the student…

Most tertiary institutions have adopted the peer-tutoring approach to complement the traditional method of teaching and learning. The successful utilization of peer-tutoring as a teaching and learning strategy is determined by the effective administration of the entire process. This qualitative study investigated how the peer-tutoring process was…

Purpose: The purpose of this study is to examine the impact of educational service quality (ESQ) on student academic performance via the mediating role of student satisfaction. Design/methodology/approach: To serve the study's purpose, the study adopted a quantitative research approach. Three public universities representing 30% of the ten public…

Indirect and direct assessment methods have a long standing history in college learning centers. Being more resource-intensive and time-consuming, direct assessment methods are often underrepresented in the literature and in practice. This paper presents a case study of how a pretest-posttest assessment initiative was designed to measure student…

In South Africa, many students enter university without the skills required for success in higher education. Extended curriculum programmes (ECP) were developed to provide students who showed potential but were underprepared with the necessary foundations to achieve success in higher education. Student support services are essential to student…

At English Medium Instruction (EMI) universities, where the English language is used to teach academic subjects in countries where the first language of the majority of the population is not English, students are required to undertake a preparatory year English language program before they are permitted to commence their chosen field of study. The…

Program review is a critical process in higher education that helps institutions assess and evaluate the effectiveness of programs and services. Program review provides an opportunity for an institution to identify strengths and weaknesses in its programs and services and to develop strategies for improvement. Through the program review process,…

In response to the need for greater racial and ethnic diversity, the Office of Academic Affairs (OAA) at Indiana University Indianapolis introduced a mandatory equity and inclusion-centered training program for faculty search committees in August 2023. This training addresses key challenges in achieving faculty diversity, including biases, narrow…

The effectiveness of academic coaching at a mid-sized public university was evaluated for the spring 2020 semester by examining the change in academic performance and retention to the fall 2020 semester. Coaching effectiveness was evaluated across three different groups of undergraduate students. Two of the groups were academic recovery programs…

Purpose: The purpose of this study is to examine how academic coaches, through academic student support, impact graduate student performance in a time-intensive online learning program for pursuing a master's degree in leadership and human resource development in a research-intensive public university in the Southern USA.…

Increasing the representation of skilled workers in STEM fields has been a priority in the United States, with a particular emphasis on supporting underrepresented groups. While urban areas with established higher education institutions have made efforts to engage underrepresented students in STEM, this study sheds light on the challenges faced by…

Satisfied students are easy to retain and perform better in academics. That consequently affects higher educational institutions' success and reputation. To become a top higher educational institution, every institution tries to provide the best academic facilities and services to its students. However, non-academic services are not given equal…

Enhanced Academic Support (EAS) is an intervention designed to improve academic achievement among children who receive support from the child welfare services (CWSs) in the home. We investigated the effects of EAS in a randomized controlled trial in Norway. In total, 82 families who received support from the CWS were included in the study (37 in…

Academic coaching is an increasingly prevalent form of student support in higher education, although empirical research on the intervention is relatively limited (Robinson, 2015). Academic coaching is intended to advance student learning, well-being, and success in a context external but complementary to the classroom (Richman, Rademacher, &…

This paper discusses the impact of a series of professional development workshops for peer leaders to enhance the student learning experience at an Australian enabling education institution over the period of three years (2019-2021). It reports the impact of these workshops on peer leaders' professional development and, more importantly, on…