This article describes how job analysis, a method commonly used in personnel research and organizational psychology, provides a systematic method for documenting program staffing and service delivery that can improve evaluators' knowledge about program operations. Job analysis data can be used to increase evaluators' insight into how staffs…

This article is concerned with the importance of effectively training job analysts and provides a framework for training the job analyst. It discusses why job analysts should be trained, what type of training is available, the basics of job analysis, group facilitation, practice job analysis sessions, independent training sessions, and the…

Illustrates AT&T's organization analysis and design process by describing a study in which it was used to analyze and improve the efficiency of one division's operation, including the identification of specific workflow and performance problems. Difficulties encountered with pilot implementation and diffusion are discussed. (JD)

An information technology certification program was evaluated by 1,671 systems engineers using job analysis that rated task importance. Professional librarians (n=527) rated importance of their tasks in similar fashion. Results of scatter diagrams provided evidence to enhance training effectiveness by focusing on job tasks significantly related to…

The author discusses learning curves versus performance curves. He examines how performance curves are created, how they are used, how they evaluate performance, and how they can be used as analysis tools for training system performance. Case studies are included. (CT)

Describes Statistical Work Analysis Teams (S.W.A.T.), which marry the two factors necessary for successful statistical analysis with the personal nature of attribute data into a single effort. Discusses S.W.A.T. project guidelines, implementation of the first S.W.A.T. projects, team training, and project completion. (CT)

Advocates the need for a systematic approach to evaluating services for those practicing private rehabilitation. Uses examples of services commonly performed in the private sector. Discusses summative and formative evaluation strategies. (Author/RC)

The Instructional Systems Development approach for vocational education programs provides a methodology for gathering and analyzing job information, developing instructional materials, and conducting instruction and evaluation. This approach is based upon evidence that each job task can be identified and analyzed and that appropriate objectives…

Colleges and universities that have begun transformational changes are seeing strong, positive results, including better service to students, faster completion of transactions, more accurate and timely information, and reduction in administrative personnel. Three elements are common to the approaches taken to institutional transformation:…

Describes a process for collection of data for training evaluation to ensure that the appropriate knowledge, skills, abilities, and other characteristics are trained and that skill levels obtained meet minimum job requirements. Examples of a job analysis task rating form, task importance scale, ability scale, and abilities definitions are…

There is a large literature on leadership mentoring and coaching. However, in education in England, mentoring is the term that has dominated policy and discussion until recently, with the application of this concept as a core element in teacher training and in the induction of new headteachers. Coaching has emerged more recently as a significant…

A competency-based systems approach to job training is presented that ensures that trainees are taught the knowledge and skills essential for successful job performance. The procedural model for this instructional system is comprised of five phases: analyze, design, develop, implement, and control. Each phase is described in detail. (CT)