To improve customer service, some academic libraries have used a service philosophy statement to foster a shared understanding of service standards. The authors conducted semistructured interviews with heads of public services at academic libraries to understand how the service philosophy statement was used in practice and its impact on staff…

This account explores the experience of an action inquiry approach to develop a coaching culture within a public service organisation. We position action inquiry as a fresh interpretation of action learning that draws on a variety of roots and traditions and focuses on the nurturing of the collective capacity to lead through everyday interactions.…

Politicians are challenged to increase economic opportunities for citizens with disabilities. Today, the employment of persons with disabilities within the Australian Government is being supported through a RecruitAbility Scheme. With full implementation of the Scheme underway, it is a timely research exercise to critically explore early progress.…

Recent Finnish policies have encouraged Finnish higher education institutions to develop a market-oriented approach to international higher education by implementing fee-based educational programmes for students from outside the European Union (EU) and the European Economic Area (EEA). From the Finnish government's perspective, higher education is…

During my 45 years as an academic, I have followed the admonition sometimes attributed to the legendary Jedi warrior Obi-Wan Kenobe that political scientists should "use [their] power for good and not for evil." In this spirit, I have devoted substantial portions of my career to public service by providing strategic advice and campaign management…

The University of North Carolina at Chapel Hill undertook faculty development activities to increase awareness of community-engaged scholarship through campus dialogue and by assisting faculty members in acquiring skills for community-engaged scholarship. This article presents a case report describing activities and their impact. The activities…

Discusses steps a liberal arts college should take if it wishes to develop an academically and socially effective service-learning program: revisit the college's mission, assemble resources, connect service learning to similar concerns, form a plan for faculty development, and reward faculty who use service learning. (EV)

Describes the current interest and activity in community service and the undergraduate educational experience. Argues that recognition by faculty, administrators, and agency officials is necessary to ensure that community service projects successfully combine service with learning. Offers recommendations for implementing a program that cultivates…

Searching for ways to help students feel more connected to one another and to the school community as a whole, a junior high school implemented the social house approach. Social houses divide students into multiple social units, rather than into separate academic entities. Each unit has its own identity and theme.The different groups mix during…

Discusses use of volunteers to augment local government services such as libraries, parks, paralegal aid, elderly care, data processing. Outlines requirements of successful programs and steps toward initiating volunteer programs. Presents case studies of volunteer programs in two Maryland communities and 41 examples of how local governments can…

Community service learning has evolved as a vehicle to strengthen students' learning, reconnect them with their communities, and counter the learning/living imbalance in our society. Teachers use service learning to challenge and motivate students, gain insight into youngsters' learning processes, and improve their own relationships with students.…

Reprints a series of "how-to" guidelines concerning service learning from the Constitutional Rights Foundation Chicago (CFRC). Includes a working definition of service learning, a five-step process for projects, and specific goals to be reached at each stage of the project. (MJP)

Service learning is an inclusive pedagogy appropriate for children, youth, and adults of all cultural backgrounds. Such programs share a commitment to lifelong learning and a philosophical base in experiential education. Planners need to choose an appropriate point of reference, identify learning goals, define activities accordingly, combine…

Discusses universal service policies in the European Union. Topics include information access; the demise of the public service model; the effects of competition on universal service; financing; national implementation of member states; programs for schools and libraries; and pertinent Web sites on European universal service policy. (LRW)

Discusses some of the cultural and logistical challenges faced by service learning projects. Theses challenges include a predisposition toward individualism over collective action, lack of time and emphasis on traditional learning. Provides strategies and approaches for overcoming these challenges. Includes a sample questionnaire for parents and…