Institutions of higher education are faced with challenges when implementing an assessment initiative. These challenges include constraints on time and resources, the demands of specialized accreditation, and faculty motivation to comply. In addition, the communication of the expectations around assessment must be clear to all constituents in…

The article describes a project that employs problem-based learning (PBL) to teach the Lean Six Sigma (LSS) methodology as part of an undergraduate or graduate business course. It is scalable to a variety of course delivery and schedule formats, and uses data sets that can create distinct problem-solving scenarios for up to 16 student teams. It…

Communication has an important role in life and especially in education. Nowadays, lots of people generally use technology for communication. When technology uses in education and other activities, there may be some communication barriers. And also, quality process has an important role in higher education institutes. If a higher education…

School inspections are expected to have an impact on data use and improvement of schools. Schools are expected to generate data (e.g., self-evaluation reports and student achievement results) as part of the inspection process. This process, in turn, also generates data (e.g., inspection reports) for school improvement. The high-stakes context in…

Faced with the need of transforming the university structure, processes, and programs according to the Bologna reform, and in order to become more flexible and more responsive to the environment, the University of Rijeka management decided to enable e-learning implementation as an institutional, strategically planned operation. The manuscript…

When charged with overseeing a project, how can one ensure that the project will be completed on time, within budget, and to the satisfaction of everyone involved? In this article, the authors examine project management methodology as a means of ensuring that projects are conducted in a disciplined, well-managed and consistent manner that serves…

The American Camping Association 2001 National Conference at Walt Disney World draws parallels between the administration of camp programs and practices at Disney World. Seminars led by Disney managers focus on recruitment of college students, development of a corporate culture and philosophy, emphasis on environment, and quality service that…

Considerations in selecting quality novelty/variety entertainers to perform at colleges and universities are outlined. Advantages of this genre include newness, package marketing, affordability, ease of planning, great visual effects, ease of drop-by programming, custom tailoring, mass appeal. Concerns include limited individual interaction in…

Fiscal and programmatic controls that have been applied to different types of federal grants are described. It is suggested that a simplification of grant program structure is necessary to establish priorities and ways or controls to pursue these priorities. (CJ)

Key themes in the Continuous Quality Improvement (CQI) approach to management are noted, and CQI principles are applied to academic advising in higher education, focusing on measurement, empowerment, teamwork, and advisee focus (META). For each principle, brief scenarios are presented along with suggested courses of action and possible outcomes.…

Purpose: Despite the abundance of research on quality management there is no universal consensus on how best to measure quality in higher education. This paper undertakes a critical evaluation of the different methods used to assess the quality of provision in higher education departments in the UK. Design/methodology/approach: Drawing on relevant…

Recommendations for program development with reduced resources include maintaining a quality-conscious approach to academic program development; appreciating and exhausting the entire institutional management process; making proactive use of resources; and finding and using the parallels between program planning and career development. (MSE)

Colleges can and should do much to improve the management of financial aid offices in a time of reduced funds. Exemplary programs provide a framework for improvement, consisting of two key elements: assessment of office management needs based on the overall campus structural development and good basic management procedures. (Author/MSE)

Increasingly, budget pressures and rapid technological change are causing colleges to consider "outsourcing" for computer operations management, particularly for administrative purposes. Supporters see the trend as similar to hiring experts for other, ancillary services. Critics fear loss of control of the institution's vital computer systems.…

This article aims to study the design and the organization of auditing systems to develop environmental or quality assurance schemes at the farm level and the role that extension services could play in these processes. It starts by discussing the issue of combining auditing and advisory activities and developing auditing competences. Empirical…