Background: Australian disability services must comply with quality standards defined by federal government. Standards are abstract, focus on paperwork and rarely describe what good service quality looks like in practice. This research explored frontline day service staff's perceptions of good service quality to identify ways that it may be better…

We explore opportunities for assessing and advancing Human Resource Development (HRD) research through an integrative literature review of scientometric theories and methods. Known as the "science of science," scientometrics is concerned with the quantitative study of scholarly communications, disciplinary structure and assessment and measurement…

There are increasing demands for higher levels of data assurance in higher education. This paper explores some of the drivers for this trend, and then explains what stakeholders mean by the concept of data assurance, since this has not been well defined previously. The paper captures insights from existing literature, stakeholders, auditors, and…

This article aims to examine the predictive relationships of self-evaluation capacity and staff competency on the effect of strategic planning in aided secondary schools in Hong Kong. A quantitative questionnaire survey was compiled to collect data from principals of the participating schools. Confirmatory factor analysis and reliability tests…

Much remains unknown about the status of early child development and care in Tanzania. The little information available has never been put together to provide a holistic picture of the progress so far made in this important area. This paper intends to synchronise the information available in Tanzania for the purpose of depicting the country's…

Purpose: The purpose of this paper is to examine the factors that drive a firm's decision to invest in training in India's IT-enabled services/business process outsourcing (ITeS/BPO) sector. It aims to consider a much-neglected area and an often-cited need to consider external factors, especially the needs of an organisation's clients in a firm's…

Purpose: The objectives of this study were to develop measures of end-of-life (EOL) care processes in nursing homes and to validate the instrument for measuring them. Design and Methods: A survey of directors of nursing was conducted in 608 eligible nursing homes in New York State. Responses were obtained from 313 (51.5% response rate) facilities.…

This article addresses assumptions that currently guide personnel training and technical assistance in organizations providing services to people with disabilities. Implications of a quality improvement perspective are then considered as they apply to new perspectives on roles, on decision-making processes, and on evaluation. (DB)

The presently reported part of the study gathered data on the academics' perceptions on quality in higher education (QHE) and investigated the general quality promotion (QP), quality assurance (QA), quality control (QC) and quality management (QM) strategies in the institutional level of a historically developing university (HDU), its Faculty of…

Although black students represent 16% of the student population nationally, they comprise only 8% of the student population in gifted programs. Principals can rectify this situation by focusing on teacher supervision and evaluation, staff development, and quality control. Teachers must be held accountable for providing quality learning experiences…

Examines staff development in light of performance technology, a systematic and pervasive approach to professional development. Performance technology can be used by staff developers to investigate the cause and context of a problem before selecting solutions. The article discusses the use of performance technology in public education. (SM)

Total Quality Management is not a fad. Human resource development must be aligned with the culture of continuous improvement to make it work. Changes may be necessary in hiring, promotion, and performance appraisal. (SK)

Argues that the quality movement in universities has outpaced the capacity of academic leaders to respond. Describes a leadership development program at the University of Otago (New Zealand) which provides academic and administrative leaders with opportunities to enhance those skills and attributes needed to meet the challenges of change arising…

Provides an overview of Japanese management theory and suggests applications to library administration. Highlights include participative management; shared decision making; long-term objectives; organizational philosophy; staff training and human resource development; strategic planning; staffing issues; cooperation; quality control; and total…

A structure of interlocking contingencies was designed to train and support managers' provision of effective feedback to subordinates, peers, and superiors at a large state residential institution for children with developmental disabilities. The system included formal scheduling of feedback, reinforcement, and goal setting. Increased feedback…