The paper describes the theory and definition of the practice of librarianship, specifically addressing how Web 2.0 technologies (tools) such as synchronous messaging, collaborative reference service and streaming media, blogs, wikis, social networks, social bookmarking tools, tagging, RSS feeds, and mashups might intimate changes and how…

Twitter. Facebook. These names stir up feelings, opinions, and experiences in just about everyone. As these services rise in popularity, libraries have begun to use them to reach out to patrons. Some libraries use Twitter but not Facebook. Some use Facebook but not Twitter. Some use both Facebook and Twitter, while others use neither. Yes, the…

With virtual library services increasing, public services librarians may find themselves with questions such as: What instant messaging services (IM) are available? Which IM service would best suit my patrons' needs? Which IM service best suits my library's technology profile? This column describes the features and functionality of major instant…

Describes the use of Compact Disc-Interactive (CD-I) and Commodore Dynamic Total Vision (CDTV) technology in school library media center reference services. CD-I and CDTV are compared to CD-ROM regarding hardware, editing, and software; and to videodisks regarding hardware, analog/digital, standardization, audio/video, and cost. (Contains 12…

Examines the practical details of setting up live online reference services in libraries. Topics include choosing software; differences between licensed and hosted applications; models used to implement virtual reference services; how libraries are using these services in day to day operations; and marketing strategies. (Author/LRW)

Discusses the implementation of Web-based online public access catalogs in academic libraries. Highlights include infrastructure issues, including the server, network issues, and desktop workstation issues; recommended minimal desktop configuration; reference services; staff training; cataloging and access; workflow of acquisition and processing;…

Presents brief descriptions of 46 software programs designed to (1) help writers collaborate over a network; (2) help writers invent; (3) allow comment after critical reading; (4) help writers write research papers; (5) help writers analyze style/mechanics/usage; (6) offer on-line reference guides; (7) author multimedia courseware; and (8) assess…

Describes the development of the Suffolk Cooperative Library System's live, online chat reference service, a pilot project for public libraries in Suffolk County (New York). Topics include chat software selection; a virtual reference collection; marketing; funding; staffing; evaluation; expanded hours of service; email; and extracting data from…

Describes a pilot project at the University of Illinois at Urbana-Champaign reference and undergraduate libraries to test the feasibility of offering real-time online reference service via their Web site. Discusses software selection, policies and procedures, promotion and marketing, user interface, training and staffing, data collection, and…

Describes the automated access and Internet resources menu used by the reference department at Saginaw Valley State University (Michigan) library. Resources selected for the menu, including online catalogs, online databases, Internet access, and miscellaneous resources, are described. The access process, based on PROCOMM Plus software, is…

Describes one college library's experience with a gateway for dial-in access to its CD-ROM network to increase access to automated index searching for students off-campus. Hardware and software choices are discussed in terms of access, reliability, affordability, and ease of use. Installation problems are discussed, and an appendix lists product…

This theme issue presents nine articles that describe the availability of various types of computer software for use by patrons in academic, public, school, and special libraries. Topics discussed include selection and evaluation, cataloging and classification, physical access including circulation, copyright and other legal considerations,…